Lindsey McDonald
Middlebury,CT
Summary
Enthusiastic sales and customer service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Development Associate
Barnum Financial Group
10.2023 - Current
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Utilized sales techniques to build customer interest and close sales.
- Built relationships with customers using strong persuasion and active listening skills.
- Developed extensive knowledge of products and services to better assist customers.
- Sought out clients and developed client relationships through networking, lead databases, and cold calling.
Operations Director
LQOC
05.2023 - 09.2023
- Mentored employees and offered constructive feedback for performance improvement.
- Boosted customer satisfaction ratings by resolving issues quickly and effectively.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Supervised diverse workforce, managing scheduling, supervision and performance management.
- Motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to ensure safe working conditions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Internship Student
Newmack
05.2020 - 05.2023
- Answered and transferred incoming telephone calls, taking messages for executive management.
- Explored new technologies and approaches to streamline processes.
- Processed invoices, payments and statements for clients using QuickBooks Online.
- Created reports to track sales per customer, product, and vendor.
- Reconciled client and vendor banking accounts.
Manager
LQOC
05.2022 - 09.2022
- Maintained everyday operations at a lake-front outing club retaining over 200 families.
- Oversaw facility and maintenance of grounds, beachfront, and buildings.
- Coordinated with vendors for events and sub-contractors for repairs.
- Maintained professional, organized, and safe environment for employees and patrons.
- Coordinated and maintained operation of swim lesson programs.
- Hired and managed staff of 17 employees.
- Established daily workflow.
- Coordinated social events.
- Communicated with members through Wix software.
Assistant Manager
LQOC
05.2021 - 09.2021
- Monitored intake of funds and deposit records to ensure accurate book keeping.
- Responded to customer concerns with friendly and knowledgeable service.
- Planned employee schedules and delegated assignments to meet coverage and service demands.
- Hired and trained new staff to ensure adequate coverage.
- Planned, organized and executed social events.
Education
Bachelor of Arts - Environmental Studies
Hobart & William Smith Colleges
Geneva, NY05.2023
High School Diploma -
The Frederick Gunn School
Washington, CT05.2019
Skills
- Prospecting clients
- Lead Development
- Performance Tracking
- Cold calling
- Persuasive Communication
- Customer Relationship Building
- Salesforce, Microsoft Suite, Member Planet Software, QuickBooks, Adobe Suite, Apple Platform, and Social Media
Accomplishments
- Completed the Bank of America Chicago Marathon in 2022 and 2023.
Certification
- Life, Accident and Health License - 2024-2025
Timeline
Business Development Associate
Barnum Financial Group
10.2023 - Current
Operations Director
LQOC
05.2023 - 09.2023
Manager
LQOC
05.2022 - 09.2022
Assistant Manager
LQOC
05.2021 - 09.2021
Internship Student
Newmack
05.2020 - 05.2023
Bachelor of Arts - Environmental Studies
Hobart & William Smith Colleges
High School Diploma -
The Frederick Gunn School
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