Lindsey McDowell
Azle
Summary
Adept at fostering customer loyalty and streamlining operations, my tenure at First Financial Bank honed my problem-solving and customer service skills. I excelled in roles from Management Trainee to Personal Banker, enhancing client satisfaction and operational efficiency. My ability to mentor employees and manage multitasking effectively stands out, driving significant improvements in team performance and customer relations.
Professional with experience in leadership and team management. Skilled in strategic planning, project coordination, and problem-solving. Strong focus on fostering collaboration and driving results. Adaptable and reliable with proven track record of meeting evolving business needs.
Overview
8
8
years of professional experience
Work History
Management Trainee
First Financial Bank
02.2025 - Current
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Handled day-to-day customer or client questions via telephone or email.
- Described product to customers and accurately explained details and care of merchandise.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted with onboarding of new employees by providing training and development resources.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Coordinated with senior management to align departmental goals with overall company objectives, ensuring cohesive efforts towards growth.
- Conducted risk assessments for potential investments, providing critical insights to guide executive decision-making.
- Improved operational efficiency with implementation of new inventory management system.
- Strengthened client relationships, regularly communicating project updates and addressing concerns promptly.
- Enhanced team productivity by leading weekly strategy meetings to refine project approaches and streamline workflows.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
Personal Banker
First Financial Bank
03.2022 - 02.2025
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Cross-sold bank products and services to meet customer needs and provide options.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Processed deposits, withdrawals and ACH transfers accurately.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Expanded client base by promoting new financial products.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Followed up with customers to gather feedback and provide additional assistance.
- Resolved client disputes with empathy and efficiency, restoring confidence in banking services.
- Increased branch revenue by cross-selling banking products tailored to individual client needs.
- Maintained high accuracy in transaction processing, ensuring client trust and financial security.
Teller
First Financial Bank
09.2020 - 03.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
HR Assistant
Integrated Machinery Solutions
06.2019 - 06.2020
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Updated and maintained employee attendance records.
- Set up orientations and initial training for new employees.
- Participated in recruitment and selection process for new hires.
- Conducted exit interviews with terminated employees.
- Responded to employee inquiries regarding benefits and other HR topics.
- Participated in job fairs to recruit new talent.
Cashier
Dollar General
07.2018 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier Assistant Manager
Chicken Express
02.2017 - 09.2019
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Quickly and accurately counted drawers at start and end of each shift.
- Reduced wait times by implementing effective queue management strategies during peak hours.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored new cashiers, leading to higher retention rates and increased team performance.
- Monitored areas for security issues and safety hazards.
Education
High School Diploma -
Springtown High School
Springtown05-2018
Skills
- Customer service
- Customer relations
- Employee mentoring
- Decision-making
- Relationship building
- Computer skills
- Excellent communication
- Teamwork and collaboration
- Multitasking Abilities
- Task delegation
- Problem resolution
- Time management
Timeline
Management Trainee
First Financial Bank
02.2025 - Current
Personal Banker
First Financial Bank
03.2022 - 02.2025
Teller
First Financial Bank
09.2020 - 03.2022
HR Assistant
Integrated Machinery Solutions
06.2019 - 06.2020
Cashier
Dollar General
07.2018 - 09.2019
Cashier Assistant Manager
Chicken Express
02.2017 - 09.2019
High School Diploma -
Springtown High School
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