Lindsey S McElwee

I have successfully developed a substantial client base, including, but not limited to, doctors, surgeons, NP's, and PA's, with 17 years of retention. After the first 7 years of building clientell, continuing education, and expanding on new technologies to accelerate growth, I opened The Retreat Exclusive Saon and Spa. Attaining my general contractors license, I gained experience in physically building out an 1800 sq. ft. space. Including, but not limited to drafting/organizing floor plans, attaining appropriate licenses/permits to ensure pass of inspection, trenching concrete, framing, building stations and installation of all other build-out requirements.

• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Passionate about learning and committed to continual improvement.
• Resolved problems, improved operations and provided exceptional service.
• Learned and adapted quickly to new technology and software applications.
• Self-motivated, with a strong sense of personal responsibility.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Strengthened communication skills through regular interactions with others.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Applied effective time management techniques to meet tight deadlines.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Cultivated interpersonal skills by building positive relationships with others.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Skilled at working independently and collaboratively in a team environment.
• Worked flexible hours across night, weekend and holiday shifts.
• Developed strong communication and organizational skills through working on group projects.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Worked with marketing teams to create print and online advertisements to bring in new customers.

• Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
• Achieved personal sales goals by upselling products to meet individual needs.
• Worked to continuously increase salon business through effective sales, service, and operations policies.
• Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
• Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
• Managed cash flow, business transactions, banking, and accounting processes.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Cross-sold and up-sold new haircare products, increasing weekly earnings.
• Promoted business through marketing initiatives and use of social media.