Summary
Overview
Work History
Education
Timeline
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Lindsey McGaugh

New York,NY

Summary

Highly accomplished Director of Sales 10+ years of expertise leading, coaching and inspiring large teams to exceed KPIs through targeted training programs and exceptional service delivery. Adept at facilitating large-scale training initiatives, driving strategic learning, and fostering cross-functional collaboration. Commercially astute, results oriented, and passionate about developing high-performing teams aligned with brand values. A creative and results-driven leader with a passion for coaching, elevating client experiences and maximizing revenue growth.

Overview

14
14
years of professional experience

Work History

Director of Sales

Kleinfeld Bridal
05.2023 - Current
  • Contributed to a 13% YOY increase in overall store conversion rates through targeted and large-format skill-building programs
  • Manage a sales team of 30+ and successfully coach individuals to hit or exceed monthly sales goals through tailored training initiatives
  • Selected by senior leadership to design and deliver customized soft skills and customer service amongst all departments, ensuring a consistent and elevated client experience
  • Recruit top talent for positions within the sales department and provide ongoing mentorship and coaching support
  • Deliver behavioral coaching through real-time floor observations, influencing key KPI metrics such as conversion and individual productivity

Co-Owner/Startup Founder

Tesori Bridal
11.2010 - 04.2023
  • Founded and scaled a successful bridal retail business, overseeing all aspects of operations, training, client experience, merchandising, and team development
  • Created SOPs for sales, customer service, and appointment management, and post-sale support, driving operational efficiency and team accountability.
  • Conducted training needs assessments to identify gaps in knowledge and skills across the organization
  • Recruited, trained and coached a cross-functional sales team, instilling a client-first mindset and service excellence behaviors
  • Achieved profitability within 1 year and maintained sales growth through strong client relationships, staff training, and brand building initiatives

Education

Bachelor of Science - Apparel Merchandising And Product Development

University of Arkansas, Fayetteville
Fayetteville, AR
2010

Timeline

Director of Sales

Kleinfeld Bridal
05.2023 - Current

Co-Owner/Startup Founder

Tesori Bridal
11.2010 - 04.2023

Bachelor of Science - Apparel Merchandising And Product Development

University of Arkansas, Fayetteville

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Lindsey McGaugh