Lindsey McLaughlin
Winthrop,MA
Summary
Experienced Airport Operations Supervisor with a strong background in managing high-pressure situations, coordinating operational tasks, and delivering exceptional customer service. Adept at overseeing complex logistical operations and ensuring smooth and efficient travel experiences. Known for strong attention to detail, excellent communication skills, and the ability to thrive in a dynamic, professional environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Airport Operations Supervisor
JetBlue Airways
04.2022 - Current
- Lead and oversee airport operations, ensuring safety, regulatory compliance, and outstanding customer service
- Resolve escalated customer and operational issues quickly to minimize disruptions and maintain smooth service
- Implement operational improvements to boost team efficiency and service quality
- Provide pre-shift briefings and ongoing coaching to team members to align with company standards
- Support management in making high-stakes operational decisions during peak hours
- Certified Ground Security Coordinator (GSC) and Complaint Resolution Official (CRO)
Event Server
Hotel Salem
04.2020 - 04.2022
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Adhered to all health and safety regulations while serving food and beverages.
- Set up banquet tables and chairs based on event requirements.
Airport Operations Agent
JetBlue Airways
02.2017 - 04.2022
- Managed gate operations, ensuring seamless check-in, boarding, and departure processes
- Actively contributed as a nominated member of the Values Committee, promoting company culture
- Trained and mentored new crewmembers, ensuring alignment with service excellence standards
Server/Bartender
Sea Level Oyster Bar
04.2015 - 02.2017
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
Room Service Server
Santa Barbara Cottage Hospital
01.2012 - 04.2016
- Coordinated appropriate and efficient delivery of specific dietary meal services to patients.
- Delivered high-quality nutritional care to all patients in hospital facility.
Education
Associate of Arts - Business Communication
Santa Barbara City College
Santa Barbara, CAHigh School Diploma -
Beverly High School
Beverly, MA05-2010
Skills
- Customer Service Excellence
- Operational Efficiency & Process Improvement
- Conflict Resolution & Escalation Management
- Regulatory Compliance (FAA, TSA, etc)
- Staff Training & Development
Certification
- Ground Security Coordinator (GSC)
- Complaint Resolution Official (CRO)
- EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
Timeline
Airport Operations Supervisor
JetBlue Airways
04.2022 - Current
Event Server
Hotel Salem
04.2020 - 04.2022
Airport Operations Agent
JetBlue Airways
02.2017 - 04.2022
Server/Bartender
Sea Level Oyster Bar
04.2015 - 02.2017
Room Service Server
Santa Barbara Cottage Hospital
01.2012 - 04.2016
Associate of Arts - Business Communication
Santa Barbara City College
High School Diploma -
Beverly High School
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