Lindsey McMillan
Fort Meade,FL
Summary
Dedicated Administrative Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
21
21
years of professional experience
Work History
Executive Assistant
Onsite Fleet Services of Florida
04.2024 - 09.2024
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
- Created and managed office systems to efficiently deal with documentation.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Created and reviewed invoices to confirm accuracy.
- Collected and filed invoices and payment receipts.
- Reviewed invoices for appropriate documentation and approval prior to payment.
- Supported customers with invoices, statements and other basic questions.
- Received purchase orders and processed invoices for payment.
- Managed inventory of parts and components.
- Received inventory from vendors and entered merchandise into inventory database to keep accurate records.
- Assisted with recruitment and onboarding of new employees.
Caregiver
Private
06.2021 - 03.2024
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Customer Service Representative
Continuum Global Solutions
06.2021 - 01.2022
- 1
- Manage large amounts of inbound calls in a timely manner. 2
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. 3
- Seize opportunities to upsell products when they arise.
Marketing Relations Director
SENIOR LIVING MANAGEMENT
08.2020 - 01.2021
- Achieving and maintaining minimal budgeted occupancy.
- Accurate and timely completion of reports: Weekly Marketing Reports, occupancy reports, end of month community performance report, and any other reports as directed.
- Assisting with creation, completion and implementation of Quarterly Sales and Marketing Plans as well as a quarterly competitive analysis.
- Determining pricing and promotional recommendations for community based on competitive analysis and/or other pertinent information.
- Participating in required sales meetings and conference calls.
- Participate in the rotation of the (Sales) Manager on Duty weekend program as assigned.
- Maintaining the sales tracking system.
- Dedicating approximately 80 % of each work day to completing internal sales efforts, such as providing internal tours, scheduling sales calls, data entry, planning, etc.
- Dedicating approximately 20% of each work day to external sales calls and professional relationship development.
- Assisting with the completion of marketing pre-evaluations, scheduling of actual pre-move-in evaluations, completion of new resident move-in paperwork, coordination and communication of move-in dates.
- Responding promptly to phone and in-person inquiries from referral sources and prospective clients.
- Educating prospects about available programs and their benefits.
- Participates in community outreach events.
Resident Relations Coordinator
SENIOR LIVING MANAGEMENT
07.2019 - 07.2020
- Arranging staff meetings and scheduling appointments
- Answering or transferring phone calls and taking messages for select staff members
- Maintaining the office calendar
- Writing memos, correspondence, invoices, receipts, spreadsheets and other reports as needed
- Keeping the office database and filing system up to date and organized
- Purchasing office supplies and work with vendors
- Maintaining payroll information by collating, calculating and entering data
- Updating payroll records by entering any changes to employee information or benefits such as job title changes, exemptions and saving deductions
- Emailing new hires with details about the company, including parking information, work schedules, and dress codes.
- Welcoming new hires with prepared onboarding kits and an office tour.
- Introducing new hires to their team members.
- Providing new hires with manuals, guidelines, and passwords, as needed.
- Gathering and filing all paperwork related to new hires, including contracts and non-disclosure agreements.
- Bookkeeping and general accounting
- Creating and maintaining spreadsheets
- Operating data terminals calculators and other standard office equipment
- Performing clerical work and interoffice support including receiving and processing mail
- Invoicing and reconciliation for varying departments
- Maintaining and promoting excellent vendor relations
- Assembling, sorting and tabulating codes and filing data
- Verifying claims and processing orders and deposit slips
- Participating in community outreach events.
Caregiver/Personal Assistant
Private
10.2012 - 02.2019
- Provided company for a loved one and personal care, meal assistance, transportation, medication management, and other health care duties as needed.
Shop Clerk
Polk County School Board
08.2003 - 06.2012
- Performed clerical work and ordered all materials that were received at the shop
- Kept up with identification, storage, receipt and distribution of warehouse materials
- Tracked all of labor and parts used in the field through the use of SAP
- Handled all payroll, invoicing, purchase orders, and workers comp claims.
Education
High school diploma -
Fort Meade Middle/Senior High School
Fort Meade, FL05.2003
Skills
- Office Management
- Invoice Processing
- Database Management
- Customer Service
- Administrative Support
- Executive Support
- Excel spreadsheets
- Accounting
- Financial Services
- Mail handling
- Payroll
- Phone Etiquette
- Customer Service-Oriented
- Filing and data archiving
Timeline
Executive Assistant
Onsite Fleet Services of Florida
04.2024 - 09.2024
Caregiver
Private
06.2021 - 03.2024
Customer Service Representative
Continuum Global Solutions
06.2021 - 01.2022
Marketing Relations Director
SENIOR LIVING MANAGEMENT
08.2020 - 01.2021
Resident Relations Coordinator
SENIOR LIVING MANAGEMENT
07.2019 - 07.2020
Caregiver/Personal Assistant
Private
10.2012 - 02.2019
Shop Clerk
Polk County School Board
08.2003 - 06.2012
High school diploma -
Fort Meade Middle/Senior High School
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