Lindsey Melone

• All the responsibilities as the ASM with additional duties
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
• Supervised and evaluated staff during weekly one on ones to help improve skills, utilizing the detailed BPR guide to stay focused on improving their metrics.
• Maintained positive customer relationships by responding quickly to customer service inquiries such as medallia.
• Performed weekly Full monday counts and variances
• Participated in weekly touch bases with the District Manager

• Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
• Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
• Set up consultations and service appointments weekly
• Created a book of business with return clients
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Developed strong relationships with clients, leading to increased repeat business and referrals.

• Drove current promotions in-store and on social media
• Helped customers discover the range of merchandise that we offer to ensure their wants and needs were met.
• Exceeded sales goals by offering addons, payment options, and current promotions.
• Attained expert level of product knowledge and became store go-to for making recommendations to customers for product selection and long-term care.
• Managed opening and closing procedures, assuring that daily checklists were being completed
• Performed daily idpops.
• Maintained expertise on company policies regarding payment options, returns, exchanges, and security practices
• Interviewed, hired and trained staff associates and equipped them to comply with company policies and procedures.

- Perform openings and closings

- Perform Covid Checklist

- Jewelry counts and inventory control

- Check daily email, my work, and workday updates

- Accessing Atlas to maintain Piercing Pagoda business knowledge

- Daily,weeklymonthly goals,and daily standards reports

- Shipping and receiving procedures

- Merchandising

- Maintaining 4 for 4

- Greet customers and establish their wants and needs

- Describe the features and benefits of the jewelry to customers

- Maintain knowledge of current sales,promotions, policies regarding payment options and exchanges

- Resolve customer complaints regarding sales/service

- security practices- watch for and recognize risks and how to prevent and handle these situations

• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

• Performed openings and closings
• Ring up customers
• Kept reception area clean and neat to give visitors positive first impression.
• Answer phone and make appointments for barbers
• Screen customers with the covid checklist
• Cycled laundry

• Provided developmentally appropriate activities for children.
• Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
• Performed light housekeeping duties, such as dusting, mopping and folding laundry to keep household efficient and neat.
• Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
• Prepared bite-sized snacks and carefully watched young children eat to prevent choking.
• Organized and cleaned home after activities by picking up toys and putting away learning books for tidy home when parents arrive.
• Worked with parents to develop and implement discipline programs to promote positive behavior.

• Offered highly skilled and diverse salon services to customers daily including cuts, color services and facial waxing
• Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
• Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences
• Always met or exceeded sales goals for cross sale of styling products
• Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
• Managed handling regular clientele and daily walk-ins
• Loved engaging with new clients daily and getting to know clients