Lindsey Messersmith
Felton,PA
Overview
8
8
years of professional experience
Work History
Crisis Intervention Counselor
Wellspan Health- York Hospital
09.2024 - Current
- Evaluated client's physical or mental condition through interviews, observation, or assessments
- Completing prior authorizations for insurance
- Responding to emergency mental health within the community
- Supported additional treatment by offering connections to relevant specialist care
- Referred clients to community resources or specialists
- Recorded interaction details with documentation of key remarks and characteristics
- Prepared and maintained required treatment records and report
Administrative Assistant I
York County Area Agency On Aging
03.2023 - 08.2024
- Participates with community partners regarding: Falls Free Coalition of York County, including community education, identifying funding sources, research initiatives, and other duties as assigned
- Maintains electronic program records and reports, i.e., data entry and outcome measures
- Collects, interprets, analyzes, and summarizes data to be used as a basis for executive action
- Identifies project outcomes and develops tools for data collection, tracking, and monitoring related to the project
- Prepares budget estimates and other fiscal and statistical reports and monitors budget expenditures
Case Manager III
York County Area Agency On Aging
08.2022 - 03.2023
- Assess the needs of persons requiring protective service, prepare care plans, authorize service, and reassess the need for continuation of protective service on an on-going basis
- Work in close cooperation with Area Agency on Aging sub-contractors, other social agencies, hospitals, clinics, courts, and other community resources in planning to meet needs of clients
- Educate consumers, support systems and providers regarding available long-term care services; encouraging consumer choice and utilization of least restrictive care options
Crisis Intervention Counselor
Wellspan Health- York Hospital
12.2021 - 08.2022
- Evaluated client's physical or mental condition through interviews, observation, or assessments
- Completing prior authorizations for insurance
- Responding to emergency mental health within the community
- Supported additional treatment by offering connections to relevant specialist care
- Referred clients to community resources or specialists
- Recorded interaction details with documentation of key remarks and characteristics
- Prepared and maintained required treatment records and report
Member Service Specialist
PerformCare
05.2017 - 12.2021
- Providing additional resources to the member such as a Member Handbook and list of in-plan providers from the member’s geographic region and completing data entry of requests and authorizations
- Addressing member complaints through the initialization of the PerformCare grievance and complaint process
- Explaining procedures for accessing services to members
- Assist clinical care managers in processing member authorizations
Education
Associate of Applied Science - Nursing
Harrisburg Area Community College
Harrisburg, PA05-2028
Master of Science - Management
Southern New Hampshire University
Hooksett, NH04-2023
Bachelor of Arts - Sociology
Kutztown University of Pennsylvania
Kutztown, PA08-2015
Skills
- Windows OS
- Epic Health System
- Microsoft Office
- Community engagement
- Suicide prevention
Timeline
Crisis Intervention Counselor
Wellspan Health- York Hospital
09.2024 - Current
Administrative Assistant I
York County Area Agency On Aging
03.2023 - 08.2024
Case Manager III
York County Area Agency On Aging
08.2022 - 03.2023
Crisis Intervention Counselor
Wellspan Health- York Hospital
12.2021 - 08.2022
Member Service Specialist
PerformCare
05.2017 - 12.2021
Associate of Applied Science - Nursing
Harrisburg Area Community College
Master of Science - Management
Southern New Hampshire University
Bachelor of Arts - Sociology
Kutztown University of Pennsylvania
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