LINDSEY METZGER
Customer service sales specialist
Depew,NY
Overview
16
16
years of professional experience
1970
1970
years of post-secondary education
Summary
Dedicated Liaison with a strong commitment to enhancing client experience and facilitating communication between healthcare professionals and clients, Skilled in advocating for clients' needs, resolving concerns, and ensuring high-quality service delivery while fostering a supportive environment.
Results-oriented professional with diverse experience as a Collection Manager, Delivery Dispatcher, and Installation Sales Representative. Holds a Business Administration Certificate and an Associate of Applied Science in Criminal Justice. Demonstrates strong multitasking and communication abilities, with proficiency in Microsoft Teams, Zoom, and Microsoft Office. Recognized as a fast learner with leadership qualities and a collaborative mindset, effectively contributing to team objectives while ensuring customer satisfaction and operational efficiency. Committed to continuous improvement and professional development.
Flexible hard worker ready to learn and contribute to team success.
Skilled at operating with little oversight to complete tasks efficiently. Familiar with housekeeping, restocking and equipment operation practices. Tech-savvy and collaborative with friendly nature and driven approach.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Logistics Coordinator
Richard Young's Window Cleaning Service
Williamsville, New York
02.2024 - 08.2025
- Coordinated logistics for window cleaning schedules and client appointments.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Developed routes for service teams to optimize travel time and efficiency.
- Maintained accurate records of service requests and customer feedback.
- Collaborated with team members to resolve scheduling conflicts promptly.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Coordinated daily logistics for window cleaning operations across various client locations.
- Managed scheduling and routing for service teams to optimize efficiency.
- Communicated with clients to confirm appointments and address inquiries promptly.
- Trained new staff on logistics processes and safety protocols effectively.
- Monitored service quality and compliance with safety standards during operations.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Directed team activities by establishing task priorities and providing guidance.
Installation Sales Representative
Installs Inc
Buffalo, NY
11.2022 - 02.2024
- Coordinated installation appointments for customers of Best Buy, Costco and Sony, ensuring timely execution and customer satisfaction.
- Managed sales inquiries and provided tailored solutions to clients, enhancing product knowledge and facilitating upselling opportunities.
- Collaborated with installation teams to streamline processes and improve overall efficiency.
- Developed strong relationships with clients to understand their installation needs.
- Trained new sales representatives on product knowledge and customer engagement techniques.
- Assisted in resolving customer inquiries and providing post-installation support.
- Maintained accurate records of customer interactions using CRM software regularly.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
Senior Agent
IQor Logistics
Depew, New York
12.2020 - 10.2022
- Managed logistics operations to ensure timely delivery of products.
- Oversaw team performance to maintain high service standards.
- Developed and implemented process improvements for operational efficiency.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
Delivery Dispatcher
Prime Delivery Service
Depew, NY
01.2010 - 03.2019
- Coordinated and scheduled deliveries, optimizing routes for efficiency.
- Communicated with drivers to ensure timely pickups and drop-offs, resolving any issues that arose.
- Monitored shipment status, maintained accurate records, and provided excellent customer service to enhance satisfaction and strengthen relationships.
Education
ASSOCIATES OF APPLIED SCIENCE - CRIMINAL JUSTICE
Erie Community College
Hamburg, NYSkills
- Ability to multitask
- Communication skills
- Familiar with Microsoft Teams & Zoom
- Efficient in Microsoft Word
- Efficient in Excel
- Fast and efficient learner
- Leadership skills
- Customer Service Specialist
- Route optimization
- Scheduling coordination
- Problem solving
- Attention to detail
- Conflict resolution
- Decision-making
- Transportation management
- Logistics analysis
- Driver scheduling
- Sales support
- Fleet management
- Invoicing and shipping documentation
- Client relations
- Shipping procedures
- Shipping and receiving
- Training and leadership
- Transportation scheduling
- Customer service
Timeline
Logistics Coordinator
Richard Young's Window Cleaning Service
02.2024 - 08.2025
Installation Sales Representative
Installs Inc
11.2022 - 02.2024
Senior Agent
IQor Logistics
12.2020 - 10.2022
Delivery Dispatcher
Prime Delivery Service
01.2010 - 03.2019
ASSOCIATES OF APPLIED SCIENCE - CRIMINAL JUSTICE
Erie Community College
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