Lindsey Michalak
Holiday,FL
Summary
Highly Motivated and Detail-oriented professional with 10+ years of experience and a proven knowledge of interpersonal communications, customer service and electronic claims processing. Seeking to create value for future prospective employer through my dedicated and diligent efforts.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician and Compounder
Cross Pharmacy
Holiday, FL
01.2025 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory of raw materials and supplies for compounding processes and retail medications.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Processed prescription orders and verified insurance information for accuracy.
- Educated patients on medication usage, potential side effects, and safety measures.
- Trained new staff on pharmacy procedures and best practices for customer service as well as proper compounding techniques and safety measures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Collaborated with pharmacists to refine compounding procedures and improve efficiency.
- Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly and accurately.
Server
Palm Pavilion Bar & Grill
Clearwater Beach, FL
01.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables while working in a high-volume restaurant simultaneously without compromising service quality.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supported management initiatives aimed at increasing revenue through the implementation of promotions or marketing strategies.
UberEats Delivery Driver
UberEats
Locations Vary
04.2022 - 12.2022
- Delivered packages to customer doorsteps and business offices.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Health & Life Insurance Advisor
USHA Healthgroup
Trinity, Florida
12.2021 - 04.2022
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Marketing and Social Media Management for products and services provided.
- Delivered informative presentations on various health insurance products, driving increased interest and sales among potential clients.
- Maintained up-to-date knowledge of federal and state regulations affecting health insurance policies, ensuring full compliance during all transactions.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
- Generated leads through cold-calling, networking and other outreach methods while utilizing CRM platforms and lead generating programs.
Pharmacy Technician
Trinity Pharmacy
Largo, Florida
05.2013 - 06.2016
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Maintained daily inventory and followed SOP for state and federal regulations.
Chemical, Biological, and Radiological Specialist
United States Army
Fort Richardson (JBER) Anchorage, Alaska
06.2009 - 12.2012
- Provided personnel support for a company of 300 soldiers, NCO's and Commissioned Officers.
- Performed the necessary paperwork for all military personnel transfers, pay, discharges, leave requests and separation and retirement benefits. Reported all records and progress reports to company and battalion level.
- Worked directly with First Sergeant and Commander to instruct and brief the company of maintaining deployment readiness.
- Utilized the Military Personnel Database (MILPER), Microsoft Outlook, Excel, PowerPoint and Microsoft Word to maintain all records.
- Maintained a high state of readiness, ensuring all detection equipment was properly calibrated and functional.
- Served as an integral team member during exercises simulating chemical, biological, or radiological attacks to ensure a comprehensive and effective response.
- Hazmat Trained with public health agencies such as EPA, OSHA and local fire departments during investigations involving potential chemical or biological hazards.
- Reduced exposure risks by implementing effective decontamination procedures for personnel and equipment.
- Provided essential training to non-specialist personnel on the proper handling of potentially hazardous substances during field exercises or real-world situations.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Demonstrated the memorization of all Army regulations in front of NCO's and Officers as part of leadership development.
Education
Associate of Arts -
Saint Petersburg College
St. Petersburg, FL05-2016
Skills
- Adaptability
- Professionalism
- Strong Interpersonal skills
- Emotional Intelligence
- Thorough written and verbal communication
- Leadership Experience
- Critical thinking and Analysis
- POS systems including CRM platforms
- Proficient in Microsoft Office such as Excel, Word, Powerpoint
Military Awards
Army Achievement Medal (December 2012)
Army Good Conduct Medal (June 2012)
Army Achievement Medal, Soldier of the Brigade/Quarter (October 2011)
Army Achievement Medal, Soldier of the Battalion (August 2010)
Army Achievement Medal, Soldier of the Company (April 2010)
Timeline
Pharmacy Technician and Compounder
Cross Pharmacy
01.2025 - Current
Server
Palm Pavilion Bar & Grill
01.2023 - 10.2024
UberEats Delivery Driver
UberEats
04.2022 - 12.2022
Health & Life Insurance Advisor
USHA Healthgroup
12.2021 - 04.2022
Pharmacy Technician
Trinity Pharmacy
05.2013 - 06.2016
Chemical, Biological, and Radiological Specialist
United States Army
06.2009 - 12.2012
Associate of Arts -
Saint Petersburg College