Lindsey Miller
Lake Park,GA
Summary
Denials & AR Leader with more than 10+ years across the healthcare billing spectrum - ambulatory, inpatient, outpatient, rural health and DRG. Certified Professional Biller with a track record of turning complex denials into recovered dollars. Skilled at leading teams, refining processes, and using both technical know-how and big picture strategy to improve outcomes.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Denials & AR Manager
R1 RCM
04.2023 - Current
- Lead a diverse team of 30+ domestic analysts and 40+ global analysts across inpatient, outpatient, DRG AR, and denials operations.
- Partner with Client Delivery on client calls and presentations, validating operational data and supporting accurate client communications.
- Oversee invoice reconciliation and payment-posting processes to ensure financial accuracy and payment integrity.
- Develop and implement training and professional development initiatives to improve team performance and employee growth.
- Establish production, quality, and KPI standards, supported by regular audits and performance reviews.
- Monitor, analyze, and report operational KPIs and portfolio performance to internal stakeholders.
- Supervise a specialized team handling coding-related inquiries and partner with Clinical and Coding teams on complex issues.
- Previously led inpatient and outpatient teams and currently oversee the full DRG portfolio of approximately 50 clients.
- Collaborate with Operations, Client Delivery, Client Success, Clinical/Coding, and Legal to resolve operational issues and improve workflows.
- Review client contracts and payer requirements to ensure compliance with appeal rights and maximize recovery opportunities.
Senior Manager of Revenue Cycle Reimbursement
Azalea Health Innovations
06.2022 - 04.2023
- Set strategic direction for RCM reimbursement operations, customer service processes, and client communication strategies.
- Managed key client relationships across RCM clients, third-party vendors, and strategic partners.
- Provided leadership and operational oversight for RCM reimbursement services and vendor management across global delivery partners.
- Led RCM Managers, Team Leads, and their respective teams, driving performance, accountability, and employee development.
- Directed employee onboarding, productivity initiatives, RCM policies and procedures, and KPI development and performance management.
- Analyzed financial performance and leading/lagging indicators, leveraging benchmarking and trend analysis to improve profitability for Azalea and its RCM clients.
- Directed new-client discovery, implementation, account setup, and client offboarding strategies.
- Optimized domestic and offshore staffing models and FTE utilization across assigned departments.
- Partnered with Sales to deliver PM and RCM demonstrations to prospective clients and support business development efforts.
Reimbursement Manager
Azalea Health Innovations
02.2020 - 06.2022
- Managed assigned RCM accounts while overseeing workload review, prioritization, and allocation across reimbursement teams.
- Supported new-client implementation, account setup, and operational transition activities.
- Analyzed billing and reimbursement metrics, conducted internal audits, and identified trends to improve denial rates and AR aging performance.
- Managed client service communications and resolved escalated issues involving RCM clients, client staff, patients, and external healthcare facilities.
- Developed and presented annual departmental goals, performance updates, and training materials.
- Supervised 40+ Reimbursement Specialists, Team Leads, and interns, providing performance oversight, coaching, and operational support.
Reimbursement Team Lead
Azalea Health Innovations
06.2019 - 02.2020
- Supervised and supported a team of 15+ Reimbursement Specialists, providing day-to-day operational guidance, coaching, and performance management.
- Conducted monthly performance reviews and annual evaluations, providing actionable feedback and development plans.
- Managed team workload, productivity, quality, and adherence to departmental performance expectations.
- Supported recruitment efforts by posting open positions, screening candidates, conducting interviews, and participating in hiring decisions.
- Led new-hire onboarding and training to ensure successful integration into RCM workflows, policies, and performance standards.
- Served as a primary escalation point for reimbursement issues, employee questions, and complex account concerns.
Senior Reimbursement Specialist
Azalea Health Innovations
02.2018 - 06.2019
- Trained and mentored new employees throughout onboarding and provided cross-training support to team members across departments.
- Served as the primary Reimbursement Specialist for newly implemented clients, supporting account setup, workflow stabilization, and early-stage reimbursement operations.
- Provided subject-matter expertise and operational support during new-client implementations to help ensure successful transition into standard RCM workflows.
- Assisted with knowledge transfer, process education, and reimbursement best practices across teams.
Reimbursement Specialist
Azalea Health Innovations
02.2016 - 02.2018
- Worked a portfolio of 15+ billing accounts, including payment posting, denial and rejection resolution, and follow-up on primary, secondary, and tertiary accounts receivable.
- Researched and applied current state, federal, and payer-specific reimbursement guidelines to ensure accurate billing, compliant follow-up, and timely resolution of outstanding accounts.
- Investigated claim issues, identified reimbursement barriers, and worked accounts through resolution to support cash collection and AR performance.
- Maintained payer-specific knowledge across multiple client accounts and adapted workflows based on individual billing and reimbursement requirements.
Financial Care Counselor
Archbold Memorial Hospital
07.2014 - 02.2016
- Counseled patients on insurance coverage, estimated out-of-pocket costs, financial responsibility, and available payment options.
- Verified insurance eligibility and benefits, reviewed authorizations, and identified coverage issues prior to or following services.
- Assisted patients with financial assistance applications, payment arrangements, and available charity-care or hospital assistance programs.
- Coordinated with insurance companies, clinical departments, registration, and billing teams to resolve coverage and account issues.
- Reviewed patient accounts for accuracy and helped resolve billing questions, balances, and financial concerns.
Skills
- Revenue Cycle Management: Professional Billing, Outpatient, Inpatient, DRG
- Denials & Appeals Management
- AR Aging & Inventory Management
- Root Cause Analysis & Denial Trend Analysis
- Revenue Recovery & Financial Performance
- Payer Policy & Contract Interpretation
- ICD-10-CM/PCS, CPT, HCPCS, HIPAA Compliance
- Operational & Financial Reporting
Certification
- CPB - Certified Professional Biller - AAPC
- RH-CBS - Rural Health Coding and Billing Specialist - Archpro Coding
Timeline
Denials & AR Manager
R1 RCM
04.2023 - Current
Senior Manager of Revenue Cycle Reimbursement
Azalea Health Innovations
06.2022 - 04.2023
Reimbursement Manager
Azalea Health Innovations
02.2020 - 06.2022
Reimbursement Team Lead
Azalea Health Innovations
06.2019 - 02.2020
Senior Reimbursement Specialist
Azalea Health Innovations
02.2018 - 06.2019
Reimbursement Specialist
Azalea Health Innovations
02.2016 - 02.2018
Financial Care Counselor
Archbold Memorial Hospital
07.2014 - 02.2016