LINDSEY MITCHELL
Granite City,USA
Summary
Diligent Claims Processor, and customer service professional versed in claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines. Maintained a work-from-home role for 4 years currently.
Overview
9
9
years of professional experience
Work History
Claims Coordinator
Lanter Delivery Systems
06.2022 - Current
- Coordinated with internal departments to gather necessary information for claims processing and resolution
- Reviewed, processed, and forwarded claims to appropriate personnel for approval in a timely manner
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Utilized Excel, Microsoft Dynamics, and Adobe for claims processing
- Collaborate with other claims coordinators to share best practices and improve overall claims processing efficiency.
- Increased accuracy in claims data entry, ensuring proper documentation for future reference and audits.
Customer Service Lead
Lanter Delivery Systems
03.2021 - 06.2022
- Develop and implement customer service policies and procedures to improve overall customer satisfaction and loyalty
- Manage and resolve customer escalations to ensure high levels of customer satisfaction and retention
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise
- Collaborate with cross-functional teams to identify and implement process improvements that enhance customer service efficiency and effectiveness
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Customer Service Representative
Lanter Delivery Systems
12.2018 - 03.2021
- Implement effective customer service strategies to improve customer satisfaction and loyalty
- Identify and communicate customer needs and provide appropriate solutions
- Resolve customer complaints and concerns in a timely and satisfactory manner
- Collaborate with other departments to ensure seamless delivery of customer orders
- Maintain accurate and up-to-date customer records and account information
- Assist in training new customer service representatives to ensure consistency in service delivery
- Build and maintain strong relationships with customers to foster loyalty and repeat business.
Retail Department Manager
Rural King
06.2017 - 12.2018
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Communicated with managers of other departments to maintain transparency
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Created and enforced department policies, procedures, and standards to establish productivity and quality
- Develop and implement strategies to increase sales and customer satisfaction in the retail department.
Customer Service Manager
Rural King
09.2015 - 06.2017
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Resolved customer service issues using company processes and policies and provided updates to customers
- Greeted customers and listened closely to problems described to determine solutions
- Reviewed associate performance to identify training needs
- Handled customer inquiries and suggestions courteously and professionally
- Answered customer telephone calls promptly to avoid on-hold wait times
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Cashier
Rural King
06.2015 - 09.2015
- Provide exceptional customer service by assisting customers with their purchases and answering any questions they may have
- Provide exceptional customer service to ensure customer satisfaction and repeat business
- Maintain and balance cash drawer at the end of each shift to ensure accurate transaction record and minimize errors
- Process cash and card transactions accurately and efficiently
- Process returns and exchanges efficiently and accurately to maintain customer satisfaction
- Manage customer complaints and resolve issues in a timely and satisfactory manner
- Adhere to company policies and procedures regarding cash handling and customer service to maintain a high level of integrity and professionalism.
Education
Diploma -
Collinsville High School
Collinsville, IL05.2013
Skills
- Time Management
- Problem Solving
- Customer Service
- Leadership
- Teamwork
- Typing Proficiency
- Adobe Systems Adobe Flash
- Microsoft Dynamics
- CRM Software
- Microsoft Outlook, Word, and Excel
- Claims Processing
- Dependability
- Communication
- Reliability
- Organizational Skills
- Training and Mentoring
- Medical Terminology
Timeline
Claims Coordinator
Lanter Delivery Systems
06.2022 - Current
Customer Service Lead
Lanter Delivery Systems
03.2021 - 06.2022
Customer Service Representative
Lanter Delivery Systems
12.2018 - 03.2021
Retail Department Manager
Rural King
06.2017 - 12.2018
Customer Service Manager
Rural King
09.2015 - 06.2017
Cashier
Rural King
06.2015 - 09.2015
Diploma -
Collinsville High School
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