Consistent and dependable professional successful at adeptly managing multiple priorities with a positive attitude. Team player with a dedication to partnering with coworkers to promote an engaged, empowering work culture.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Recruiter
Lutheran Community Services Northwest
Tacoma, WA
01.2022 - Current
Partner with 30+ hiring managers to assess candidate compatibility, organizational/cultural fit and skill competency to improve quality of hire to foster new hire retention
Collaborate with executive leadership to implement a recruiting strategy for senior-level directors and executives
Manage 45+ requisitions across a 3-state region of 6 districts to maintain hiring practices to satisfy funders and state/county requirements for continued program success
Create job engaging postings to attract highly qualified candidates using varied resources such as Indeed, Handshake, LinkedIn and networking activities.
Home Care Program Supervisor
01.2019 - 01.2022
Conducted interviews to determine if the applicant's knowledge and skill set will be the best match for the available position
Performed the initial in-home visit with the client to establish service
Ensured all required paperwork is discussed, understood, and signed to ensure legal and financial protection for the client and the agency
Conducted safety inspection of the client's home, both inside and outside, to ensure the safety of the client and the HCA
Reviewed and discussed the client care plan with the client to ensure their needs are fulfilled
Collaboratively planned and maintained a schedule that works for both the client and caregiver to optimize client satisfaction
Performed the supervisory portion of new hire onboarding and training, as well as providing new client start of care orientations to ensure that employees have a positive and consistent impression on LCSNW
Supervised Home Care Aids, provide guidance and support by fostering a safe and open environment that allows for questions and concerns to be voiced
Delivered performance feedback through the annual review process and in-home visit observation
Mitigated crisis situations and problematic behavior that put program participants at risk, contact APS and outside case management as necessary to ensure client and caregiver safety.
Staffing Consultant-Recruiter
Pride Staff
South Seattle, WA
01.2018 - 01.2019
Prospected and contacted potential customers regarding staffing needs, provided overview of employment services and negotiated contract rates and terms
Searched and matched qualified candidates, utilizing company databases, social media channels, job boards and other recruiting resources
Maintained an ongoing log of top prospects
Interviewed applicants face-to-face and by telephone, coordinated candidate interviews with the client, coached and prepared the candidate for a successful interview
Managed the onboarding process including pre-employment paperwork, verifying applicable certifications and all related new hire documentation
Provided new hires with training manuals, employment information, passwords and coordinated first-day/week agendas for successful continued employment.
Care Coordinator
Fedelta Homecare
Seattle, WA
01.2017 - 01.2018
Performed starts of care to provide guidance for the family/client and set clear expectations of what care entails and ensure that the care plan is accurate
Communicated with the clinical and sales team to expediently staff potential clients, converting inquiries into new business
Effectively paired caregivers with clients based on location, experience, personality and availability
Conducted intake calls with potential homecare and case management clients, provided a comprehensive overview of what service entails and quoted competitive pricing based on individual care needs.
Service Coordinator
Maxim Healthcare
Seattle, Lacey, WA
01.2014 - 01.2016
Managed the referral process; obtained insurance authorizations and pertinent documentation then partnered with the clinical team to determine and establish services for medical/non-medical clients
Performed difficult staffing duties such as communicating understaffing concerns, mediating conflict and administering corrective procedures
Accurately processed timesheets, training hours and stipends in compliance with state and federal laws
Informed prospective and current employees of details such as position responsibilities, compensation, benefits, schedules and work environment
Administered the Flu/Wellness program; contacted clients to organize clinic specifics, allocated promotional supplies, hired RN and administrative staff, ordered vaccines and testing supplies and distributed documentations for processing.
Manager on Duty
Days Inn North
Seattle Seattle, WA
01.2008 - 01.2011
Maximized revenue and occupancy by using effective selling techniques, room rate adjustment and accurate billing practices
Addressed employee relations issues, such as harassment allegations, workplace complaints, or other employee concerns
Responded to medical emergencies, car break-ins, fire alarms and security alarms, executed emergency response procedures
Approached all encounters with a professional demeanor while anticipating, identifying and solving concerns with customers and staff.
Operations Specialist/Staffing Recruiter
Labor Ready
Auburn, Lakewood, WA
2006 - 2008
Promoted continued branch growth by contacting prospective clients, providing quotes, negotiating rates and closing new accounts
Coordinate with client firms to understand specific job positions and requirements, Update clients on hiring possibilities and prospect status
Planned and conducted new employee orientations and employee recognition programs to foster positive attitude towards the branch ambition
O Supervised 160+ temporary employees ensuring that they worked in compliance with labor ready standards and Washington State labor laws
Precisely formulated and executed branch guidelines and procedures to meet weekly and yearly profitability projections.