LINDSEY MOTT
Chapel Hill,NC
Summary
Eagerly pursuing an opportunity that allows me to exercise my strengths in connecting people with opportunities, that creates a lasting impact. I am a values and mission driven, inclusive team player, that thrives in dynamic environments that allows room for creative thinking and diverse approaches to problem solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Jr. Recruiter
Avant Group Inc
Durham, NC
02.2022 - Current
- Promoted from Talent Acquisition Coordinator to Jr. Recruiter, after obtaining Staffing Professional Certificate from American Staffing Association.
- Utilized application tracking software Avionte to manage full recruitment life cycle: posting job descriptions, sourcing and screening candidates for Manufacturing, Warehouse, General Labor, Environmental Services, Hospitality, Customer Service, and Administrative roles, partnering with hiring managers to schedule interviews, provide feedback to candidates, coordinate offers, and support new-hire on-boarding.
- Optimized sourcing networks such as Indeed, LinkedIn, Facebook, Monster, using Boolean methods to increase candidate pool, as well as leveraging employee referrals and direct sourcing via the website.
- Created talent acquisition strategies to attract diverse candidates; utilizing Canva to create online job postings for various roles and posted to all participating social media platforms.
- Established on-site client “meet and greets”, resulting in stronger relationships with clients, allowing them to voice their expectations and established needs for each position, which allowed for accurate candidate submission, resulting in higher conversion of temps into permanent hires.
- Provided direct Client engagement and management, overseeing satisfaction and quality, resulting in increased client retention and new hire longevity.
- Partnered with Operations Manager, to lead new hire orientation; communicating necessary information, including all safety protocols, as well as relevant information needed to be successful while on assignment.
- Assisted new hires with benefit information, supporting key new hire initiatives, as well as being a first point of contact for any new hires not able to remain inside of current assignment.
- Worked cross functionally with Sales and Operations to establish more efficient recruitment process and candidate on-boarding.
- Established new formatted templates for all on-line job postings that increased brand continuity, as well as elevate applicants first impression and experience.
- Assisted Sr. Recruiter, Sales Manager and Operations Manager with daily projects and other various tasks upon request.
Talent Acquisition Specialist
Avant Group Inc
Durham, NC
09.2019 - 02.2022
- Utilized applicant tracking software, Avionte to pipeline applicants, create and post job descriptions, manage open positions, as well as manage applicants’ progression from initial application/resume submission to final offer. Ensuring effective communication provided to both candidates and clients.
- Conducted phone screens for open positions, scheduled appointments for phone and in-person interviews as well as provided drug screens for all new applicants.
- Responded to phone calls and emails from candidates, current employees, and clients, assisting each of them with various administrative requests.
- Successfully sourced, and pipe lined candidates for open requisites utilizing Indeed, LinkedIn, Facebook, Monster, as well as direct applications via the website.
- Managed correspondence between clients and candidates: setting up interviews, facilitating tests or other requirements for interviews, supporting interview prep, and providing any feedback to the candidate, ensuring all parties were updated accordingly.
- Supported new hires I-9 paperwork, as well as utilizing E-Verify to confirm employment status.
- Conducted new hire background checks; utilizing NCDOC for NC State, as well as Emerge for Federal background checks.
- Completed government paperwork for Child Support Inquiries, Employment and Wage Verification.
- Partnered with Sr. Management team to manually data migrate thousands of current and expired applicant profiles, and client information from old applicant tracking system, SkilMatch, into the current application tracking system, Avionte.
Admin Assistant / Talent Acquisition Coordinator
Volvo - Mitchell Auto Group
Simsbury, CT
01.2017 - 07.2019
- Managed full recruitment life cycle for local office: Posting job descriptions, screening resumes, performing initial phone screens, and managed both scheduling interviews for hiring managers as well as managed on-campus interview process
- Initiated and managed online job posting on Facebook, Twitter, and LinkedIn to attract candidates
- Utilized Hierology to manage open positions, JD creation / posting, as well as managed applicants’ progression and communication from initial resume submission to offer stage
- Provided administrative support for in-house HR and Recruitment teams
- Tasks varied from I-9 verification, background checks, reference reviews as well as data entry of confidential employee info into internal EMS system
- Partnered with HR team to assist in on-boarding of new hires
- Led various info and training sessions with new hires and hiring managers
- Worked as a brand ambassador at hiring events
- Led initial partnership with 3rd party staffing / recruitment team to help source hourly candidates for various temp-perm roles.
Admin Assistant / Customer Experience Specialist
Volvo - Mitchell Auto Group
Simsbury, CT
09.2016 - 01.2017
- Responsible for routing customer service calls to all 6 locations within Mitchell Auto Group
- Assisted Customers by connecting with Sales Team Associates and ensuring comfort throughout the sales process as well as satisfaction upon customer follow up
- Provided clerical office support, administrative duties, accessing confidential personnel info., and order fulfillment
- Responsible for Volvo location’s CSI; helped raise their score by 25% points (69 to 94) within first 3 months and maintained above 90%
- Collaborated with Sales, Service Managers, and Executive Team to streamline customer processes and institute projects to build customer loyalty that were in sync with the new Volvo brand initiatives
- Utilized DOS/ERA management system to input incoming and outgoing vehicle information
- Used web applications Reynolds and Reynolds and Auto Trader, to input and track Customer Information
- Assisted Sales Manager with logistics of car purchases and swaps.
Customer Experience Manager
Karma Day Spa
Oneonta, NY
06.2013 - 09.2016
- Managed staff of 6 Esthetician and Message Therapists
- Lead office organizational management strategy, streamlining documents and client forms decreasing customer effort during “Check In/Out” process
- Assisted clientele, scheduled appointments, cross-sold products and services
- Increase of 20% of retail and re-booking sales due to streaming check out efforts
- Assisted with creating and implementing new field marketing efforts, responsible for generating 15% growth in clients.
Fraud Analyst II: Customer Service Specialist
Gilt Groupe
Limerick, Ireland
06.2011 - 05.2013
- Relocated from NYC to Limerick Ireland to support new fraud team in Limerick Ireland, increasing teams productivity by 50%
- Assisted customers and internal associates with identifying unrecognized credit card transactions, reducing errors by 90%
- Assisted and notified customers with questionable account activity
- Provided internal support for new process and acted as lead to support team when management was unavailable.
Fraud Analyst I: Customer Service Specialist
Gilt Groupe NYC
New York, NY
06.2009 - 06.2011
- Used online fraud program Accertify, Litle, and various internal programs to detect/prevent fraudulent transactions
- Assisted customers with identifying unrecognized credit card transactions, responsible for decreased charge backs by 30%.
- Assisted and notified customers with questionable account activity
- Recharged customers credit cards for canceled orders that were suspected of fraud.
Education
MASTER OF FINE ARTS -
Regent University
05.2007
ASSOCIATES DEGREE -
Shasta College
05.2001
Skills
- Strategic Sourcing
- Recruiting Software Experience
- Team Collaboration
- Hiring and Recruitment Strategies
- Entrepreneurial Spirit
- Recruiting and Sourcing
- Online Job Boards
- Recruiting Processes
- Social Media Recruiting
- Applicant Tracking Systems Proficient
- Staffing Agency Coordination
- Adaptable to Changing Conditions
Certification
- Certified Staffing Professional: American Staffing Association: February 2022
- Recruiting Foundations: Linkedin Learning: June 2022
- Talent Sourcing: Linkedin Learning: June 2022
Timeline
Jr. Recruiter
Avant Group Inc
02.2022 - Current
Talent Acquisition Specialist
Avant Group Inc
09.2019 - 02.2022
Admin Assistant / Talent Acquisition Coordinator
Volvo - Mitchell Auto Group
01.2017 - 07.2019
Admin Assistant / Customer Experience Specialist
Volvo - Mitchell Auto Group
09.2016 - 01.2017
Customer Experience Manager
Karma Day Spa
06.2013 - 09.2016
Fraud Analyst II: Customer Service Specialist
Gilt Groupe
06.2011 - 05.2013
Fraud Analyst I: Customer Service Specialist
Gilt Groupe NYC
06.2009 - 06.2011
MASTER OF FINE ARTS -
Regent University
ASSOCIATES DEGREE -
Shasta College
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