Evaluate patient records and conduct through reviews to determine medical necessity and appropriateness of care following CMS guidelines
Reduce healthcare costs through efficient utilization of resources and identification of unnecessary treatments or procedures.
Ensure compliance with regulations and accreditation standards by maintaining accurate documentation of all utilization review activities
Submitted cases for criteria failures and helped facilitate denials of care
Enhanced team knowledge and skills by participating in departmental meetings, training programs, and continuing education opportunities related to utilization review.
Case Manager
Aetna/CVS
2018.07 - 2019.10
Coordinated patient care plans to enhance service delivery and improve health outcomes.
Conducted comprehensive assessments to determine individual needs and appropriate resources.
RN, ED Charge/Staff RN
Fairfield Medical Center
2013.08 - 2018.07
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Managed patient flow to optimize department efficiency and reduce wait times.
Facilitated communication between patients, families, and healthcare providers during critical care scenarios.
Reduced waiting times for patients by effectively prioritizing urgent cases and managing resources within the ED team.
Assisted in staff development by mentoring new ED Registered Nurses, sharing knowledge, skills, and expertise to support professional growth.
Worked closely with physicians and nurse practitioners to coordinate care, ensuring seamless transitions from the ED to other inpatient units or outpatient services.
RN, ED
Mount Carmel East Hospital
2009.03 - 2013.08
Assessed and prioritized patient care needs in fast-paced emergency department environment.
Administered medications and treatments according to established protocols and physician orders.
Collaborated with interdisciplinary teams to develop patient-centered care
Registered Nurse, Step Down Unit
Mount Carmel East Hospital
2007.08 - 2009.03
Monitored patient vital signs and managed post-operative care in Step Down Unit.
Collaborated with multidisciplinary teams to develop individualized patient care
Educated patients and families on recovery processes and discharge planning.