Lindsey Murray
Barre,VT
Summary
Senior Document Processor, providing general administrative back-up and other duties. 10 years of records management support. Familiar and experienced with electronic filing systems, various document management technologies and scanning experience. Knowledge of filing systems and standards. Proficiency working with Document Management Systems. Multi-tasks well and efficiently manages changing priorities. Excellent organizational and analytical skills, with attention to detail.
Overview
9
9
years of professional experience
Work History
Senior Document Processor
BlueCross BlueShield Of VT
08.2014 - Current
- Enhanced document processing efficiency by implementing advanced software tools and techniques.
- Streamlined workflow for faster document processing, leading to improved productivity and time management.
- Accurately processed a high volume of documents within strict deadlines, ensuring timely delivery.
- Collaborated with team members resulting in consistently high-quality work.
- Improved relations by providing accurate and prompt responses to inquiries regarding document status or issues.
- Managed multiple priorities effectively, often working on several tasks simultaneously while meeting all deadlines.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies and regulations at all times.
- Adapted quickly to new software programs introduced into the workplace, minimizing disruption to existing workflows.
- Participated in regular staff meetings to discuss ongoing tasks and address any challenges or areas for improvement.
- Handled escalated concerns with professionalism and diplomacy, often resolving issues satisfactorily.
- Coordinated with other departments as needed for cross-functional tasks.
- Mentored junior employees on effective time management strategies and prioritization techniques, helping them to better manage their workloads.
- Provided assistance with incoming and outgoing document processes, document sorting, and logging.
- Worked with internal staff to process documents
- Converted documents from one application to another.
- Performed document reproduction, printing documents from electronic sources such as email attachments, and PDF files
- Identified areas of weakness and recommended or implemented process improvements.
- Monitored due dates and deadlines and worked to meet deadline
- Used Adobe Acrobat, disconnected scanning for document management and enhancements.
- Answered and managed incoming and outgoing calls from loading dock , front desk and currently with company cell phone
- Opened and properly distributed incoming mail
- Scan all batches via disconnected scanning while carefully reviewing each document scanned to ensure that documents are scanned correctly. Re-scan and perform image enhancement as needed and verify all batches.
- Index documents in various queues for all departments in the company using various software applications such as OnBase, Salesforce, and Microsoft Outlook
- Index and process all incoming checks.
- Work Mail Merges received via Jira requests.
- Index/Upload Outlook boxes. This includes ASInBox, DMA Box, AP Invoices, Claims Submissions, Corrected Claims, and CS Claims).
- Print all outgoing mail requests that are received via Onbase, Jia Requests, and Salesforce.
- Insert all outgoing mail using the inserting machine, manually inserting when needed(this includes letters off desktop printers).
- Build/assemble any packets requested for outgoing mail received via Jira.
- Apply appropriate postage to all outgoing mail using the post machine and prepare mail to be delivered to the post office each afternoon..
- Prepare all shipping requests for daily pickup. This includes safely packaging, creating shipping label and having ready for pickup time.
- Answer phone for all loading dock deliveries (UPS, FedEx, W.B. Mason), check in all packages and communicate with the recipient to ensure delivery of package
- Perform preventive maintenance daily to all mailroom equipment. This includes the inserter machine, postage machine, copiers/printers, both scanners, mail opener machine and individual work equipment
Document Processor
BlueCross BlueShield Of VT
08.2014 - 10.2014
Education
Business Management
VTC
Randolph, VTHigh School Diploma -
Chelsea Hight School
Chelsea, VT06.2000
Skills
- Adaptability
- Workflow Management
- Organizational Skills
- Problem Solving
- Customer Service
- Process Improvement
- Multitasking
- Attention to Detail
- Document Review
- Document Classification
- Microsoft Office
- Adobe Acrobat
- Quality Control
- Time Management
- Confidentiality
- File Conversion
- Document Scanning
- Typing Speed
- Data Accuracy
- Skilled in OnBase
- Office Equipment Maintenance
- Supply Restocking
- Mail Handling
- Mail Management
- Professional and Mature
- Excel Spreadsheets
Timeline
Senior Document Processor
BlueCross BlueShield Of VT
08.2014 - Current
Document Processor
BlueCross BlueShield Of VT
08.2014 - 10.2014
Business Management
VTC
High School Diploma -
Chelsea Hight School
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