Lindsey Nelson
Pinellas Park,FL
Summary
Dynamic professional with a proven track record at PODS Enterprises, excelling in compliance and team performance. Adept in document management and communication, I have successfully reduced non-compliance instances and trained facility managers nationwide regarding the auction processes. A strong leader and problem-solver dedicated to streamlining operations to promote efficiency. My attention to detail and decision-making skills consistently deliver high-quality results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Clerk I - Auctions
PODS Enterprises
09.2021 - Current
- Served as a point of contact for employees nationwide seeking guidance on compliance matters or bidder related inquiries.
- Reduced instances of non-compliance through meticulous monitoring of internal controls.
- Maintained compliance with federal, state, and local regulations governing debt collections practices.
- Edited and proofread documents for accuracy and completeness.
- Supported and trained facility managers on compliance-related issues country-wide.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed the documentation and record keeping of all auction proceeds and bidder deposits, ensuring accurate reporting to senior leadership.
- Enhanced team performance through regular training, coaching, and feedback sessions.
- Supported team by pitching in to complete special projects.
- Worked effectively in fast-paced environments.
Patient Care Coordinator
CDC Mains'l / Veterans Affairs
08.2012 - 12.2023
- Communicates with patient to ensure quality of care and develop care plans. Administered treatment information to patient, explaining scientific details in easy-to-understand terms.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Ambulated patient with appropriate assistive devices.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting, and exercising.
- Performed minor housekeeping tasks, including laundry and trash removal to keep patient areas clean and sanitized.
Personal Lines Insurance Agent
Bozeman Insurance Inc.
02.2017 - 09.2021
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Issued receipts and handled the collection of premiums.
- Maintained filing systems for electronic and hard copy documents for organized recordkeeping.
- Entered and updated information into AMS360 database.
- Verified clients received optimal coverage by thoroughly researching available providers, coverage and premiums.
CSR2/Team Lead/Trainer
24/7 Intouch
09.2015 - 02.2017
- Maintained an average personal customer satisfaction rating of 90%.
- Trained 100 new employees each month in procedures and policies in order to maximize team performance.
- Directed team of 15-20 employees handling a variety of customer need calls Managed customer concerns with calm demeanor and knowledgeable service. Produced reports outlining information such as call duration and customer satisfaction levels.
- Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.
- Documented customer inquiries and feedback in company database.
- Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.
- Configured new employee work stations, including all hardware and software.
Skills
- Database entry
- Document management
- Administrative support
- Account management
- Decision-making
- Attention to detail
- Verbal and written communication
Timeline
Clerk I - Auctions
PODS Enterprises
09.2021 - Current
Personal Lines Insurance Agent
Bozeman Insurance Inc.
02.2017 - 09.2021
CSR2/Team Lead/Trainer
24/7 Intouch
09.2015 - 02.2017
Patient Care Coordinator
CDC Mains'l / Veterans Affairs
08.2012 - 12.2023
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