Lindsey Norris
Rock Island,TN
Summary
Dynamic and compassionate healthcare professional with extensive experience in providing exceptional care and support, as demonstrated at Friendship Homehealth. Skilled in dementia care and patient care coordination, adept at fostering patient well-being and satisfaction through empathetic communication and effective problem-solving. Achieved a notable improvement in patient quality of life, underscoring a commitment to excellence in elderly care.
Overview
20
20
years of professional experience
Work History
CNA
Friendship Homehealth
09.2004 - 11.2006
- Mentored junior caregivers, helping them develop essential skills and confident decision-making abilities in high-pressure situations.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Improved patient satisfaction by creating a comfortable living environment through regular housekeeping tasks and personalized services.
- Organized regular outings and recreational activities for patients, promoting overall well-being and enhancing quality of life.
- Implemented creative solutions to address unique challenges faced by individual patients, optimizing care delivery while maintaining resource efficiency.
- Boosted patient morale by fostering strong relationships built on trust, empathy, and open communication.
- Enhanced patient well-being by providing compassionate and attentive care, addressing individual needs and preferences.
- Maintained strict confidentiality regarding sensitive patient information in compliance with HIPAA regulations and professional ethics.
- Facilitated smooth transitions between shifts by preparing detailed handover notes outlining critical information about each patient''s status.
- Collaborated with multidisciplinary teams to provide holistic care, addressing the physical, emotional, and psychological needs of each patient.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Scheduled daily and weekly care hours for client caseload.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Private Lead Caregiver
Harold Hoover
02.2024 - 09.2024
- Mentored junior caregivers, helping them develop essential skills and confident decision-making abilities in high-pressure situations.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Improved patient satisfaction by creating a comfortable living environment through regular housekeeping tasks and personalized services.
- Organized regular outings and recreational activities for patients, promoting overall well-being and enhancing quality of life.
- Implemented creative solutions to address unique challenges faced by individual patients, optimizing care delivery while maintaining resource efficiency.
- Boosted patient morale by fostering strong relationships built on trust, empathy, and open communication.
- Enhanced patient well-being by providing compassionate and attentive care, addressing individual needs and preferences.
- Maintained strict confidentiality regarding sensitive patient information in compliance with HIPAA regulations and professional ethics.
- Facilitated smooth transitions between shifts by preparing detailed handover notes outlining critical information about each patient''s status.
- Collaborated with multidisciplinary teams to provide holistic care, addressing the physical, emotional, and psychological needs of each patient.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Scheduled daily and weekly care hours for client caseload.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Cashier
Tietgens Food Stores
05.2022 - 01.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked with floor team and managers to meet wide range of customer needs.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Residential House Manager
Generations
01.2020 - 11.2022
- Assisted residents with daily hygiene and living tasks.
- Managed move-in/move-out procedures efficiently, minimizing vacancies and maximizing rental income potential.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Prevented unauthorized access into residential facilities by monitoring security systems regularly.
- Improved overall house cleanliness, implementing strict cleaning schedules for staff members.
- Developed strong relationships with residents, fostering a positive and supportive living community.
- Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Conducted regular performance evaluations for staff members, providing constructive feedback on areas needing improvement.
- Managed day-to-day operation of home to comply with regulations and agency standards.
Asssitant Manager
Dollar General Market
01.2021 - 09.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Family Dollar
12.2021 - 06.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Service Deli Clerk
Korner Market
12.2018 - 05.2019
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Provided exceptional customer service, addressing concerns and offering recommendations to suit individual tastes.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Managed perishable inventory efficiently by rotating stock regularly according to expiration dates and seasonal demands to minimize spoilage rates.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Displayed excellent multitasking abilities while managing multiple customer requests simultaneously, increasing efficiency.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback when needed.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Handled special orders for events such as parties or weddings with precision and attention to detail, resulting in satisfied clients and increased referrals.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
Office Manager
Cumberland Psychiatric Services
01.2014 - 11.2015
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Alarm Monitor
Security Equipment Company
06.2012 - 08.2014
- Questioned callers to determine locations and nature of problems to determine type of response needed.
- Assisted in the training of new staff members, sharing knowledge on best practices for effective alarm monitoring procedures.
- Troubleshot technical issues related to alarm equipment, resolving problems quickly while minimizing downtime.
- Kept accurate records of all alarm activations, allowing for detailed analysis and follow-up investigations when necessary.
- Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
- Scanned status charts and computer screens to determine emergency units available for dispatch.
- Managed multiple alarm feeds simultaneously while maintaining focus and attention to detail, reducing instances of missed or misinterpreted signals.
- Maintained vigilance at all times, leading to a decrease in false alarms and improved overall safety in monitored premises.
- Provided exceptional customer service by responding promptly to client inquiries regarding their alarm systems'' status and performance.
- Tested equipment with customers or field associates to verify proper operation of alarm systems.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
Education
Associate Of General Studies - General Studies
Warren County High
McMinnville, TN05.2003
Skills
- Assisted living experience
- Dementia care
- Compassionate communication
- Personal hygiene assistance
- Emotional support
- Transportation assistance
- Meal preparation
- Patient care coordination
- Care plan development
- Activity planning
- Performance monitoring
- Disability support
- Home health care
- Nutrition planning
- Elderly care expertise
- Physical assistance
- Adaptive equipment use
- Team scheduling
- Respectful and compassionate
- Problem-solving
- Time management
- Elderly care
- Multitasking and organization
- Daily living assistance
- Dependable and responsible
- Verbal and written communication skills
- Patient care
- First aid and safety
- Strong ethics
- Compassion and empathy
- Direct patient care
- Team collaboration
- HIPAA compliance
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Safety awareness
- Compassionate care
- Flexible schedule and availability
- Relationship building
- Housekeeping
- Social interaction
- Patient companionship
- Patient assessments
- COVID-19 safety policies
- End-of-life care
- Client documentation
- Supportive companionship
- Basic housekeeping
- Medication and appointment reminders
- Medication administration
- Behavioral management
- Medical record-keeping
- Conflict resolution
- Documentation
- Medication management
- ADL assistance
- Patient management
- Incident reporting
- Client transportation
- Complex Problem-solving
- Patient advocacy
- Mobility assistance
- Hoyer lifting equipment
- Care plan management
- Care plan assessment
- Records management
- Cultural sensitivity
- Stress management
- Records maintenance
- Case management
- Medical records management
- Progress documentation
- Care plan adherence
- Physical therapy support
- Medical office administration
- Indirect patient care
- Clinical quality program standards
- Patient care and companionship
- Daily living activities assistance
- Resident empowerment
- Medication coordination
- Case management experience
- Community activities
- Empathetic listening
- Quality program protocols
- At-home care instruction
Timeline
Private Lead Caregiver
Harold Hoover
02.2024 - 09.2024
Cashier
Tietgens Food Stores
05.2022 - 01.2023
Assistant Manager
Family Dollar
12.2021 - 06.2022
Asssitant Manager
Dollar General Market
01.2021 - 09.2022
Residential House Manager
Generations
01.2020 - 11.2022
Service Deli Clerk
Korner Market
12.2018 - 05.2019
Office Manager
Cumberland Psychiatric Services
01.2014 - 11.2015
Alarm Monitor
Security Equipment Company
06.2012 - 08.2014
CNA
Friendship Homehealth
09.2004 - 11.2006
Associate Of General Studies - General Studies
Warren County High
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