Lindsey OConnor
Gatesville,TX
Summary
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Overview
11
11
years of professional experience
Work History
Department Lead
HEB Grocery Store
Katy, TX
05.2014 - 05.2023
- Provided training and guidance to new employees on policies and procedures.
- Resolved customer complaints in a timely manner by identifying root causes of issues.
- Coordinated with other departments to ensure efficient workflow across the organization.
- Developed and implemented departmental policies and procedures.
- Managed inventory levels by placing orders when necessary and monitoring stock levels throughout the year.
- Collaborated with senior management on strategic initiatives that impacted the overall business objectives.
- Oversaw department schedule, projects and quality standards.
- Utilized pre-determined corporate plans to merchandise new products.
- Put together special displays and coached employees on latest promotions.
- Managed effective stock rotation and inventory placement.
- Followed safety protocols and company processes and procedures.
- Managed daily operations, ensuring efficient workflow and productivity.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Military Police Officer
US Army National Guard
Del Rio, TX
12.2018 - 12.2024
- Participated in daily briefings with senior command staff to discuss current operations and any new directives from higher headquarters.
- Conducted patrols of assigned areas on foot or by vehicle as needed.
- Provided physical security and law enforcement services to military personnel, facilities, and resources.
- Conducted random checks of personnel identification cards for security purposes.
- Performed inspections of work areas to ensure safety standards are met and maintained.
- Responded to emergency situations such as natural disasters or civil disturbances.
- Conducted regular patrols on military bases to ensure the safety and security of personnel and assets.
- Provided physical security for designated areas, including weapon storage facilities and sensitive information centers.
- Managed traffic control on base, including the enforcement of speed limits and vehicle regulations.
- Completed regular patrols of assigned areas within operations areas.
Education
High School Diploma -
Katy High School
Katy, TX06-2014
Skills
- Organizational Abilities
- Administrative Management
- Inventory Coordination
- Customer Relations
- Merchandising Understanding
- Team Development
Accomplishments
I started at HEB as a bagger and then worked my way up to department lead, I worked there for nine years. As a department lead I was responsible for an entire department as well as collaborating with other departments to set up promos and cross department coupons. My daily responsibilities included ordering product, stocking product, making my schedule, speaking with vendors, creating tags, shelf planning, inputting new displays into the system, planning for new coupons as well as preparing for seasonal displays and new endcaps. I also provided customer service to shoppers around the store, helping them locate products, clarifying prices, helping with coupons, anything that was required.
I am also in the Army National guard since 2019 and have almost completed my six year contact with only five months of service left, my contact ending in December 2024. I am only required to attend drill one weekend a month however, in April of 2022 I took an active duty position in Del Rio, Texas. I was there supporting Operation Lone Star and had a chance to work on my leadership skills.
Timeline
Military Police Officer
US Army National Guard
12.2018 - 12.2024
Department Lead
HEB Grocery Store
05.2014 - 05.2023
High School Diploma -
Katy High School