Lindsey O'Neill
Sault Ste. Marie
Summary
Dedicated healthcare professional with a focus on patient-centered care and communication. Experienced in monitoring patient behavior, developing care plans, and implementing therapeutic strategies to improve overall mental health and well-being.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Registered Nurse
My Michigan Medical Center Sault BHC
Sault Ste. Marie
01.2023 - Current
- Administered medications and monitored patient responses in a clinical setting.
- Collaborated with interdisciplinary teams to develop patient care plans.
- Educated patients and families about health management and treatment options.
- Documented patient assessments and interventions in electronic health records.
Behavioral Health Technician
My Michigan Medical Center Sault BHC
Sault Ste. Marie
12.2021 - 01.2023
- Monitored patient behavior and reported changes to the healthcare team.
- Implemented therapeutic activities and engaged patients in group sessions.
- Assisted patients with daily living activities and personal hygiene.
- Maintained a safe and clean environment in accordance with facility protocols.
Hotel Front Desk Supervisor
Kewadin Casino
Sault Ste. Marie
02.2010 - 09.2016
- Supervised front desk operations and ensured smooth guest check-in processes.
- Trained and mentored new front desk staff on hotel policies and procedures.
- Handled guest inquiries and resolved issues, resulting in higher customer satisfaction.
- Developed and implemented front desk protocols that enhanced service quality and streamlined operations.
- Assigned rooms to guests based on their reservations and preferences. and maintained accurate reservation records.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Monitored cash handling practices and ensured compliance with financial procedures.
- Resolved guest complaints in a professional manner.
Education
Bachelor of Science - Nursing
Lake Superior State University
Sault Ste. Marie, MI12-2021
Skills
- Medication administration
- Patient assessment
- Electronic health records
- Psychiatric and mental health care
- Crisis intervention
- Patient education
- Interdisciplinary collaboration
- Healthcare management
Certification
- ACLS
Timeline
Registered Nurse
My Michigan Medical Center Sault BHC
01.2023 - Current
Behavioral Health Technician
My Michigan Medical Center Sault BHC
12.2021 - 01.2023
Hotel Front Desk Supervisor
Kewadin Casino
02.2010 - 09.2016
Bachelor of Science - Nursing
Lake Superior State University