Summary
Overview
Work History
Education
Skills
Timeline
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Lindsey Oskilanec

Hobart,IN

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

2
2
years of professional experience

Work History

Barista Shift Supervisor

Dunkin' Donuts
01.2024 - Current
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.

Team Leader

Burger King
06.2022 - 03.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Collected, arranged, and input information into database system.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Education

Pulse Finders Institute
Gary, IN
07.2024 - 9 2024

High School Diploma -

River Forest High School
Hobart, IN
06.2024

Skills

  • Cleanliness Maintenance
  • Barista Training
  • Cash Handling Accuracy
  • Drink preparation speed
  • Customer Service
  • Data Entry Software
  • Attention to Detail
  • Critical Thinking
  • Task Delegation
  • Teamwork and Collaboration
  • Time Management
  • Multitasking

Timeline

Pulse Finders Institute
07.2024 - 9 2024

Barista Shift Supervisor

Dunkin' Donuts
01.2024 - Current

Team Leader

Burger King
06.2022 - 03.2024

High School Diploma -

River Forest High School

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Lindsey Oskilanec