Lindsey Ott

• Provide support and technical proficiency to sales team when working with government and Department of Defense contracts.
• Develop comprehensive sales training materials to empower team members with the tools they need for success in their roles.
• Negotiate favorable contracts with customers to minimize costs while ensuring quality products and services deliver on time.
• Organize successful trade show participation resulting in valuable lead generation for the company's products and services.
• Conduct win-loss analyses to identify areas for improvement and implement necessary changes moving forward.
• Responsible for executive forecast reporting to the President and board members to establish budget and profitability metrics.
• Implemented a performance-based incentive program that motivates sales team to exceed targets and increase overall company revenue.

• Increased client satisfaction by building strong relationships within post-acute facilities and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating customer needs by understanding the unique challenges each facility faced and identifying which service or product I represented that would help meet their needs and success.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

• Increased client satisfaction by building strong relationships across multi-disciplinary departments within my established acute care facilities.
• Maintained high client retention rate by providing exceptional customer service, anticipating needs, and addressing needs promptly.
• Executed timely communication and effective problem resolution.
• Successfully resolved escalated issues during Covid-19 pandemic while maintaining positive relationships with key contacts.
• Conducted regular business reviews to identify areas for improvement, efficiencies, cost saving initiatives and ensure continued success as a prime distributor or secondary distributor.
• Collaborated with specialty sales teams to identify potential upsell opportunities and expand product portfolios within designated hospitals.
• Negotiated prime distribution contract terms ensuring and securing favorable agreements for both parties.

Maintained, grew, and deepened brand loyalty across multiple health care disciplinaries to include hospitals, orthopedic clinics, urgent care facilities, and podiatry offices.

Evaluated and upsold customer's on MotionMD software, helped facilitate, implement and train on software.

Provided exceptional customer service with rapid response to urgent product needs resulting in territory growth.

• Developed strong relationships with orthopedic clinics, leading to increased customer satisfaction, repeat business, and account growth.
• Resolved conflicts promptly to promote a positive experience for patients.
• Achieved established KPI for company with defined individual performance expectations through hard work and focus on patient experience and outcomes.
• Compiled and analyzed data to determine areas of growth withing given accounts and creative approaches to improve sales and performance.
• Managed inherited accounts to retain and grow existing relationships and expand territory by establishing new accounts resulting in an increase in product sales.
• Engaged in product training and demonstrations to raise awareness and gain confidence in products.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

• Consulted with customers to assess needs and propose optimal solutions in my portfolio of products I was representing.
• Provided exceptional customer service by addressing client and or patient concerns promptly and offering solutions that met their needs.
• Communicated effectively with clients and patient's throughout the entire lifecycle of the product in need, keeping them informed of progress updates or any potential issues that arose.
• Developed and maintained strong working relationships with clients, leading to repeat business and referrals.

• Established strong relationships with key contacts, resulting in increased customer retention and satisfaction.
• Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
• Implemented innovative strategies to increase product visibility within the assigned territory through product demonstrations, data analytics, and hard work.
• Built lasting relationships with key contacts through outstanding customer service interactions, identifying their needs, and providing solutions.
• Expanded market share through effective prospecting, lead generation, and negotiation skills.
• Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
• Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
• Launched new products successfully within the assigned territory by executing well-designed launch plans tailored specifically for each product line.
• Executed proven strategies to hit sales quota and help company achieve goals.

• Implemented efficient time management strategies that allowed for optimal coverage of assigned territory.
• Engaged physicians in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Fostered a positive work environment that encouraged collaboration and continuous improvement among team members resulting in being awarded the Team Excellence Award.
• Maintained accurate records of sales activities, ensuring timely submission of reports to management for review and assessment and ensuring compliance with highly regulated industry.
• Developed and executed territory business plans with team that aligned with the company's overall sales objectives to ensure KPI's obtained.

• Assessed reports to evaluate gaps in product penetration within designated accounts, developed targeted opportunities, and executed plans to convert business over.
• Continuously strived for consistent meetings with top account key contacts through ongoing evaluation of existing business, identifying needs, and incorporating savings initiatives to obtain growth.
• Transformed underperforming accounts into productive, profitable, and growing accounts.
• Developed strong relationships with customers, leading to increased customer satisfaction and repeat business.
• Coordinated with various departments to facilitate smooth product conversions through communication, demonstrations, training, and improved outcomes.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Performed basic and complex testing in the transfusion medicine lab to include identification of complex multiple antibodies.

Trainer and mentor for new employees.