Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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Lindsey Parker

Floor Supervisor
Havre De Grace,MD

Summary

Detail-oriented Floor Supervisor successful at directing teams and consistently achieving clear results. Proficient in customer care operations, including compliance requirements and performance optimization strategies. Offering 15 years of progressive experience in customer service and satisfaction, problem management, and financial supervision and cataloging. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Floor Supervisor

McDonald's
Havre De Grace, United States
08.2018 - Current
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.

Crew Trainer

McDonald's
Havre De Grace, United States
01.2010 - 08.2018
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Taught new team members correct procedures for all areas of operations.
  • Mentored junior employees to improve performance, food safety and customer service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Set positive example for team members by providing high-quality, efficient service.
  • Trained other employees in customer service, food safety and performance requirements.

Crew

McDonald's
Havre De Grace, United States
06.2008 - 01.2010
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Offered upgrade items and showcased daily specials to promote restaurant products.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Collaborated with team members to complete orders.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Became familiar with products to answer questions and make suggestions.
  • Supported great dining and meal experiences for guests.
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Trained new team members on procedures, customer service and sales techniques.
  • Worked well with teammates and accepted coaching from management team.
  • Stocked shelves to organize aisles in assigned department.
  • Addressed guest needs, questions or concerns to create optimum experience onboard.

Cashier

7-eleven
Havre De Grace, United States
09.2006 - 08.2007
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Provided friendly service and assistance to clients, promoted customer loyalty, satisfaction and sales.
  • Mentored new team members on sales software system operation.
  • Collected and authorized payments of guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Stocked, tagged and displayed merchandise as required.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked personal identifications during alcohol and tobacco sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed customer refunds and exchanges according to established guidelines.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

No Degree - American And English Literature

Harford Community College
Bel Air, MD
09.2007 - 05.2008

High School Diploma -

Havre De Grace High School
Havre De Grace, MD
09.2001 - 06.2005

Skills

    Quality controls

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Accomplishments

    Voted Employee of the Month for October 2010

Certification

Food Safety Verification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Food Safety Verification

08-2018

Floor Supervisor

McDonald's
08.2018 - Current

Crew Trainer

McDonald's
01.2010 - 08.2018

Crew

McDonald's
06.2008 - 01.2010

No Degree - American And English Literature

Harford Community College
09.2007 - 05.2008

Cashier

7-eleven
09.2006 - 08.2007

High School Diploma -

Havre De Grace High School
09.2001 - 06.2005

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Lindsey ParkerFloor Supervisor