Lindsey Patrick
Dayton,OH
Summary
Highly-motivated Office Manager with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Kidney Care Specialist
Kettering, OH, Ohio
10.2014 - Current
Medical Assistant
Kettering Health Network - Sycamore Hospital
Kettering, OH
08.2008 - 03.2014
- Answered phones, scheduled appointments, greeted patients and ordered supplies
- Documented notes during patient visits
- Responded to patient callbacks and phone-in prescription refill requests
- Administered injections, medications and treatments as directed by the physician
- Contacted pharmacies to submit and refill patients' prescriptions
- Educated patients about medications, procedures and physician's instructions
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Measured vital signs and took medical histories to prepare patients for examination
- Incorporated outside records into charts and EHR
- Collected, labeled and stored laboratory specimens properly prior to testing
- Contacted medical facilities to schedule patients for admission
- Conducted insurance verification and pre-certification and pre-authorization functions
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse
- Supported administrative staff by processing payments
- Labeled and completed lab requisitions using ICD and CPT coding
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Handled general office duties to support administrative staff during peak hours
- Registered new patients into practice management software program accurately entering demographic information
- Understood and followed oral and written directions., Answered phones, scheduled appointments, greeted patients and ordered supplies
- Documented notes during patient visits
- Performed preliminary physical tests to accurately record results in patient history summary
- Responded to patient callbacks and phone-in prescription refill requests
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Administered medications under physician's supervision
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner
- Contacted pharmacies to submit and refill patients' prescriptions
- Administered injections, medications and treatments as directed by the physician
- Educated patients about medications, procedures and physician's instructions
- Collaborated with local pharmacies to resolve and clarify issues with patient medication
- Organized patient charts before each day's clinic sessions began
- Measured vital signs and took medical histories to prepare patients for examination
- Inspected equipment to ensure proper working order prior to use on patients
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician
- Incorporated outside records into charts and EHR
- Collected, labeled and stored laboratory specimens properly prior to testing
- Contacted medical facilities to schedule patients for admission
- Conducted insurance verification and pre-certification and pre-authorization functions
- Positioned patients properly during examination or treatment for comfort and safety
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse
- Supported administrative staff by processing payments
- Labeled and completed lab requisitions using ICD and CPT coding
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Cleaned and maintained medical equipment following procedures and standards
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations
- Provided assistance to medical staff in performing minor surgical procedures
- Handled general office duties to support administrative staff during peak hours
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency
- Registered new patients into practice management software program accurately entering demographic information
- Assisted back office patient processes to reduce office wait times.
Companion Aide
Walnut Creek Nursing Home
Kettering, Ohio
06.2006 - 08.2008
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status
- Encouraged clients to participate in recreational activities such as reading books, playing board games or going out for walks
- Respected clients' privacy at all times while providing compassionate care
- Helped to create a positive atmosphere for the client by engaging in meaningful conversations
- Prepared nutritious meals according to individual dietary requirements
- Provided companionship and emotional support to clients
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation
- Helped clients get in and out of beds and wheelchairs
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities
- Assisted with activities of daily living, such as bathing, dressing, grooming and eating
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes
- Participated in staff meetings and training sessions to stay current on best practices in the field
- Built strong and trusting rapport with clients and loved ones
- Monitored health and well-being of clients and reported significant health changes
- Completed day-to-day duties accurately and efficiently
- Understood and followed oral and written directions.
Medical Office Manager
- Supervised patient billing, collection and financial counseling and assisted with cash posting
- Monitored inventory levels of supplies necessary for daily operations of the office
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations
- Scheduled appointments for patients in accordance with their individual needs and preferences
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents
- Pitched in to help with office tasks during busy periods and staff absences
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations
- Performed administrative tasks such as preparing correspondence or maintaining personnel files
- Provided support to physicians by organizing patient charts prior to scheduled appointments
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable
- Coordinated with insurance companies to verify coverage of services rendered
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care
- Determined staffing requirements, interviewing, hiring and training new employees
- Maintained and managed filing, chart keeping and organizational systems for practice
- Managed accounts receivable for the practice, ensuring timely payments from insurance companies and patients
- Performed data entry and processing into system databases and troubleshot minor computer issues
- Resolved disputes between vendors providing services or products to the practice in a timely manner
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents
- Supervised cleaning staff and coordinated equipment maintenance activities
- Recruited qualified candidates for open positions within the practice when necessary
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations
- Reviewed employee time sheets for accuracy before submitting them for payroll processing
- Established work procedures or schedules to organize daily work of administrative staff
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity
- Interviewed, hired and trained medical office teams and conducted performance reviews
- Displayed strong telephone etiquette, effectively handling difficult calls
- Maintained updated knowledge through continuing education and advanced training
- Trained new staff on office procedures, software programs and customer service protocols
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints
- Organized and maintained documents, files and records
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns
- Managed staff scheduling and set patient scheduling policy
- Organized regular meetings with nursing staff members to review current practices and identify areas needing improvement or changes in procedure.
Education
GED -
Fairborn High School
09.2011
Clark State Community College
Skills
- EMR Software
- Change Management
- Medical Practice Operations
- Insurance Eligibility and Verification
- Strong Work Ethic
- Billing Processes
- Staff Scheduling
- Conflict Resolution
- Team Supervision
- Attention to Detail
- Inventory Maintenance
- Effective Multitasking
- Patient Needs Assessment
- Patient Demographics
- Human Resources
- Critical Thinking
- Payment Posting
- Claims Processing
- Medical Billing and Collections
- Data Entry
- Medical Terminology
- HIPAA Compliance
- Vital Sign Monitoring
- Chronic Disease Management
- EKG Set up and Monitoring
- Customer Service
- Specimens Collection and Processing
Certification
Certified in EKG
Hemocue
Bloodborne Pathogens
Timeline
Kidney Care Specialist
10.2014 - Current
Medical Assistant
Kettering Health Network - Sycamore Hospital
08.2008 - 03.2014
Companion Aide
Walnut Creek Nursing Home
06.2006 - 08.2008
Medical Office Manager
GED -
Fairborn High School
Clark State Community College