Lindsey Perretta
Clifton Park,NY
Summary
Adept in effective communication and medical terminology, I excelled at Capital Cardiology Associates by ensuring HIPAA compliance and enhancing patient data accuracy, significantly exceeding quality goals. My role as a Customer Service Representative at Fruit Loop honed my problem-solving skills and ability to maintain professionalism under pressure, showcasing my leadership and critical thinking abilities. I thrive in fast-paced environments while ensuring operational success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Clinical Shadowing
Capital Cardiology Associates
Albany, NY
05.2024 - 08.2024
- Gained hands-on exposure to various specialties, including Nuclear Medicine, PET (Positron Emission Tomography), CT (Computed Tomography), Vascular Ultrasound, Echocardiography, and Nutrition under a Registered Dietitian.
- Observed diagnostic imaging techniques and patient assessments, enhancing understanding of cardiovascular care and multidisciplinary healthcare approaches.
Temporary Summer Help
Capital Cardiology Associates
Albany, NY
05.2024 - 08.2024
- Ensured strict compliance with HIPAA regulations by maintaining the confidentiality of all patient information entered into the system.
- Identified and corrected data entry errors, ensuring near-perfect accuracy in patients' medical charts
- Exceeded quality goals to support team productivity.
- Oversaw insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Monitored patients' adherence to prescribed medications, documenting any missed doses or lapses in treatment, including extended gaps of a month or more.
- Evaluated and classified patients' blood pressure readings into normal, elevated, hypertensive, or hypotensive ranges, to enhance accuracy in assessment and treatment planning.
Customer Service Representative
Fruit Loop
Clifton Park, NY
08.2022 - 12.2022
- Developed positive relationships with customers through friendly interactions.
- Conferred with customers by telephone or in person to provide information about products, and take orders.
- Maintained professionalism and composure in high-pressure situations, effectively diffusing tensions while resolving customer complaints about food quality and service.
- Prepared and dispatched orders promptly, ensuring accuracy, quality, and perfection in every item served.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Education
Bachelor of Science - Nutrition Science
University At Buffalo
Buffalo, NY05-2027
Bachelor of Science - Exercise Science
SUNY, Cortland
Cortland, NYSkills
- Effective communication
- Team leadership and coordination
- Problem solving and critical thinking
- Detail-oriented
- Multitasking Abilities
- Medical Terminology Familiarity
- Data analysis
- Medical history assessment
Accomplishments
Recognized for academic excellence with a spot on the SUNY Cortland President's List and Dean's List for maintaining a 4.0 GPA during the Fall 2023 semester
Certification
Certified in Opioid Overdose Prevention Program | Erie County Department of Health | November 2024
Affiliations
An active member of Alpha Epsilon Delta, National Pre-Health Honor Society, 2025-present, University At Buffalo
Timeline
Clinical Shadowing
Capital Cardiology Associates
05.2024 - 08.2024
Temporary Summer Help
Capital Cardiology Associates
05.2024 - 08.2024
Customer Service Representative
Fruit Loop
08.2022 - 12.2022
Bachelor of Science - Nutrition Science
University At Buffalo
Bachelor of Science - Exercise Science
SUNY, Cortland
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