Lindsey Phillips
Livingston,TX
Summary
Compassionate and detail-oriented healthcare professional with extensive experience supporting patients, families, and care teams. Proven ability to deliver high-quality customer service in fast-paced environments while maintaining accuracy, confidentiality, and professionalism. Expertise in effective communication and problem-solving fosters trust and rapport with diverse populations. Committed to enhancing patient experiences through empathetic care and collaborative teamwork.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Scribe
Aquity Solutions
01.2022 - 10.2024
- Managed comprehensive patient charting and dictated orders across diverse specialties including Cardiology, Internal Medicine, Neuro, OB/GYN, and Orthopedics, ensuring 100% accuracy in sensitive medical documentation.
- Facilitated seamless communication and collaboration between physicians and specialists by accurately processing referrals and internal medical correspondence.
- Maintained rigorous adherence to data security and patient confidentiality protocols while documenting all clinical interactions within the EMR system.
Weights and Measurements
The Heart Institute of East Texas
Livingston, TX
01.2022 - 03.2022
- Routinely verified patient insurance coverage status prior to service delivery, ensuring accurate billing prerequisites were met.
- Managed end-to-end processing of critical patient documentation, including faxing physician orders and processing complex referrals in compliance with clinic procedures.
- Maintained integrity of patient records by performing meticulous data entry, scanning, uploading, and sorting documents into appropriate electronic health records (EHRs).
- Efficiently scheduled appointments, optimizing patient throughput while managing front desk correspondence.
Customer Service Representative
Carenet Health
11.2020 - 06.2021
- Managed high-volume inbound and outbound telephony operations to successfully schedule appointments for public health initiatives (COVID-19 vaccinations), meeting daily resolution targets.
- Provided professional customer support, utilizing established protocols to address scheduling conflicts and initial patient inquiries.
Sales Associate/Customer Service
MATTRESS1 One
Livingston, TX
01.2018 - 01.2019
- Cultivated strong customer rapport through consultative sales interactions and provided comprehensive post sale customer service.
- Accurately processed complex consumer finance applications, requiring attention to detail in handling sensitive financial documentation.
- Managed all end-of-day documentation and store paperwork to ensure procedural compliance.
Sales Associate
Boot Barn
Livingston, TX
07.2016 - 01.2017
- Delivered proactive customer assistance, resulting in efficient sales transactions and timely replenishment of floor inventory.
- Operated POS system proficiently for accurate cash handling and transaction processing.
Data Entry Clerk
Neubus
Huntsville, TX
01.2015 - 06.2015
- Executed high-volume data entry and document indexing tasks, ensuring rapid accessibility of critical records.
- Applied specialized knowledge of criminal justice documentation standards to process indexing requirements accurately.
Phlebotomist
CPL Labs
Livingston, TX
01.2014 - 01.2015
- Executed accurate specimen collection (Phlebotomy) while providing direct, empathetic patient care and monitoring vital signs.
- Managed front desk operations including high-volume phone system support, cash handling, and timely verification of patient insurance information.
- Streamlined inventory control by accurately stocking supplies and managing inventory counts for laboratory needs.
Phlebotomist
Conroe Regional Medical Center
Conroe, TX
01.2013 - 01.2014
- Provided direct patient care during specimen collection (Lab orders) while effectively managing intake procedures at the receiving desk.
- Maintained comprehensive organizational workflow by managing filing systems, inventory stocking, and call documentation via the internal phone system.
Education
Phlebotomy -
Sam Houston State University
Huntsville, TX06-2013
High School Diploma -
Onalaska Jr Sr High School
Onalaska, TX06-2010
Skills
- Strong communication skills
- Adaptability in Fast-paced environments
- Documentation skills
- Continuous learning mindset
- Detail-oriented approach
- Organizational skills mastery
- Knowledge of ICD-9 and ICD-10 codes
- Electronic health records management
- EMR / EHR
- Insurance verification
Certification
- Certified Phlebotomy Technician
- CPR
Additional Information
Authorized to work in the US for any employer
Timeline
Medical Scribe
Aquity Solutions
01.2022 - 10.2024
Weights and Measurements
The Heart Institute of East Texas
01.2022 - 03.2022
Customer Service Representative
Carenet Health
11.2020 - 06.2021
Sales Associate/Customer Service
MATTRESS1 One
01.2018 - 01.2019
Sales Associate
Boot Barn
07.2016 - 01.2017
Data Entry Clerk
Neubus
01.2015 - 06.2015
Phlebotomist
CPL Labs
01.2014 - 01.2015
Phlebotomist
Conroe Regional Medical Center
01.2013 - 01.2014
Phlebotomy -
Sam Houston State University
High School Diploma -
Onalaska Jr Sr High School