Lindsey Phillips
Livingston,TX
Summary
Compassionate and detail-oriented healthcare professional with extensive experience supporting patients, families, and care teams. Proven ability to deliver high-quality customer service in fast-paced environments while maintaining accuracy, confidentiality, and professionalism. Expertise in effective communication and problem-solving fosters trust and rapport with diverse populations. Committed to enhancing patient experiences through empathetic care and collaborative teamwork.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Scribe
Aquity Solutions
01.2022 - 10.2024
- Managed comprehensive patient charting and dictated orders across diverse specialties including Cardiology, Internal Medicine, Neuro, OB/GYN, and Orthopedics, ensuring 100% accuracy in sensitive medical documentation.
- Facilitated seamless communication and collaboration between physicians and specialists by accurately processing referrals and internal medical correspondence.
- Maintained rigorous adherence to data security and patient confidentiality protocols while documenting all clinical interactions within the EMR system.
Weights and Measurements
The Heart Institute of East Texas
01.2022 - 03.2022
- Routinely verified patient insurance coverage status prior to service delivery, ensuring accurate billing prerequisites were met.
- Managed end-to-end processing of critical patient documentation, including faxing physician orders and processing complex referrals in compliance with clinic procedures.
- Maintained integrity of patient records by performing meticulous data entry, scanning, uploading, and sorting documents into appropriate electronic health records (EHRs).
- Efficiently scheduled appointments, optimizing patient throughput while managing front desk correspondence.
Customer Service Representative
Carenet Health
11.2020 - 06.2021
- Managed high-volume inbound and outbound telephony operations to successfully schedule appointments for public health initiatives (COVID-19 vaccinations), meeting daily resolution targets.
- Provided professional customer support, utilizing established protocols to address scheduling conflicts and initial patient inquiries.
Sales Associate/Customer Service
MATTRESS1 One
01.2018 - 01.2019
- Cultivated strong customer rapport through consultative sales interactions and provided comprehensive post sale customer service.
- Accurately processed complex consumer finance applications, requiring attention to detail in handling sensitive financial documentation.
- Managed all end-of-day documentation and store paperwork to ensure procedural compliance.
Sales Associate
Boot Barn
07.2016 - 01.2017
- Delivered proactive customer assistance, resulting in efficient sales transactions and timely replenishment of floor inventory.
- Operated POS system proficiently for accurate cash handling and transaction processing.
Data Entry Clerk
Neubus
01.2015 - 06.2015
- Executed high-volume data entry and document indexing tasks, ensuring rapid accessibility of critical records.
- Applied specialized knowledge of criminal justice documentation standards to process indexing requirements accurately.
Phlebotomist
CPL Labs
01.2014 - 01.2015
- Executed accurate specimen collection (Phlebotomy) while providing direct, empathetic patient care and monitoring vital signs.
- Managed front desk operations including high-volume phone system support, cash handling, and timely verification of patient insurance information.
- Streamlined inventory control by accurately stocking supplies and managing inventory counts for laboratory needs.
Phlebotomist
Conroe Regional Medical Center
01.2013 - 01.2014
- Provided direct patient care during specimen collection (Lab orders) while effectively managing intake procedures at the receiving desk.
- Maintained comprehensive organizational workflow by managing filing systems, inventory stocking, and call documentation via the internal phone system.
Education
Phlebotomy -
Sam Houston State University
Huntsville, TX06-2013
High School Diploma -
Onalaska Jr Sr High School
Onalaska, TX06-2010
Skills
- Strong communication skills
- Adaptability in Fast-paced environments
- Documentation skills
- Continuous learning mindset
- Detail-oriented approach
- Organizational skills mastery
- Knowledge of ICD-9 and ICD-10 codes
- Electronic health records management
- EMR / EHR
- Insurance verification
Certification
- Certified Phlebotomy Technician
- CPR
Additional Information
Authorized to work in the US for any employer
Timeline
Medical Scribe
Aquity Solutions
01.2022 - 10.2024
Weights and Measurements
The Heart Institute of East Texas
01.2022 - 03.2022
Customer Service Representative
Carenet Health
11.2020 - 06.2021
Sales Associate/Customer Service
MATTRESS1 One
01.2018 - 01.2019
Sales Associate
Boot Barn
07.2016 - 01.2017
Data Entry Clerk
Neubus
01.2015 - 06.2015
Phlebotomist
CPL Labs
01.2014 - 01.2015
Phlebotomist
Conroe Regional Medical Center
01.2013 - 01.2014
Phlebotomy -
Sam Houston State University
High School Diploma -
Onalaska Jr Sr High School