Lindsey Plant
Vancouver
Summary
MBA graduate and valued Assistant Project Manager who addresses complex obstacles with experienced insight and anticipation. Demonstrates knowledge of quality management principles through clear communication of task expectations and informed suggestions for process optimizations. Strong communicator with natural leadership talent and high energy. Impactful and successful manager proficient in building teams and motivating personnel to new levels of performance.
Overview
12
12
years of professional experience
Work History
Associate Project Manager
Epiq Global
04.2022 - Current
- Improved project efficiency by streamlining communication and collaboration between team members.
- Reduced project completion time by implementing effective task prioritization and resource allocation strategies.
- Enhanced client satisfaction with timely project delivery
- Coordinated cross-departmental teams to successfully achieve project milestones and objectives.
- Developed comprehensive project plans, outlining tasks, timelines, and resources required for successful completion.
- Monitored progress of projects through regular status updates, identifying potential issues and taking corrective actions when necessary.
- Collaborated with stakeholders to gather requirements, define project scope, and establish clear goals for successful execution.
- Implemented best practices in project management methodologies to optimize performance and achieve desired results.
- Served as the primary point of contact for clients during the entire course of assigned projects, addressing concerns and providing updates on progress.
- Facilitated effective communication among team members by conducting regular meetings and promoting a collaborative working environment.
Marketing Manager/Project Manager/Intake Manager
Andrus Wagstaff, PC/Wagstaff Law Firm
06.2017 - 04.2022
- Handled, reviewed and added all new clients into system.
- Communicated with clients with compassion while keeping information private.
- Reviewed current standards and policies.
- Established new procedures and quality assurance standards.
- Reviewed customer interactions and activity reports to identify and address concerns.
- Onboarded new referring firms while being the face of the firm.
- Handled the firms social media - Facebook, Instagram, LinkedIn and twitter.
- Head of the SMS Magic texting campaigns to all clients.
- In charge of all firm events - from quarterly outings, to a conference of 200+ women.
- Ran employee recognition program and office wide fun committee.
- Facilitated peer-to-peer conflict resolution.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Helped create and updated company website.
Online Specialist/Social Media Account Manager
Discover Finacial Services
10.2012 - 05.2017
- Frontline chat and email Account Manager. Assisted Cardmembers by answering any questions they had in regards to their account.
- Spoke on behalf of Discover Card through Facebook, Twitter, Instagram and Google+. Replied through private messages, wall posts and tweets.
- Trained 100+ coworkers in mobile chat to help assist through the Discover Mobile App. This ensured the business need of agents required to be logged on was met.
- Peer mentor to the department of 150+ people. Helped to peers to be more engaged with department-wide raffles, and contests.
- Received prestigious awards for having the best chats with Cardmembers, being one of the highest ranked in the department, and peer nominated awards.
Education
MBA - Project Management
Southern New Hampshire University
Hooksett, NH01.2023
Bachelor of Science - Marketing
Western Governors University
Salt Lake City, UT06.2019
Associate of Science - Biology
Salt Lake Community College
Salt Lake City, UT05.2012
Skills
- Customer Relationship Management (CRM)
- Managing Multiple Projects
- Project Management
- Tactical planning
- Organizational Effectiveness
- Quick Learner, willing to complete necessary training outside of job scope
- Expert in Constant Contact, Microsoft Office, Excel, Powerpoint
- WPM 85
- Proficient multi-tasker
- Marketing Techniques
- Event planning and execution
- Internet and E-mail Marketing
Timeline
Associate Project Manager
Epiq Global
04.2022 - Current
Marketing Manager/Project Manager/Intake Manager
Andrus Wagstaff, PC/Wagstaff Law Firm
06.2017 - 04.2022
Online Specialist/Social Media Account Manager
Discover Finacial Services
10.2012 - 05.2017
MBA - Project Management
Southern New Hampshire University
Bachelor of Science - Marketing
Western Governors University
Associate of Science - Biology
Salt Lake Community College