Accomplished professional with a proven track record at Resort Vacation Properties, enhancing operational efficiency and customer satisfaction. Skilled in managing reservations and providing exceptional support, demonstrating patience, professionalism, and accuracy. Excelled in crisis intervention and resource coordination, significantly improving family stability. Expertise in data management and analysis, contributing to informed decision-making and cost control.
Overview
2025
2025
years of professional experience
Work History
Reservationist
Resort Vacation Properties
Updated reservation system with accurate information to ensure smooth operations.
Resolved customer concerns with patience and professionalism to enhance satisfaction.
Managed incoming reservation requests through phone and email, ensuring timely responses.
Coordinated with various departments to confirm availability of rooms and amenities.
Secretary
Poloronis Brothers Construction
01.2023 - Current
Scheduled appointments and conducted follow-up calls to clients.
Entered data into system and updated customer contacts with information to keep records current.
Maintained electronic filing systems and categorized documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Provided clerical support to company employees by copying, faxing, and filing documents.
Managed executive calendars, scheduling appointments and meetings to optimize time management.
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Family Support Worker
Franklin County Health Dept
09.2017 - 06.2022
Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
Strengthened families'' resilience through crisis intervention, counseling, and referral services.
Developed strong rapport with clients, fostering trust necessary for effective intervention.