Lindsey Quinonez
Compton,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Irmas Auto Registrations
06.2018 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Sought ways to improve processes and services provided.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate
McDonald's Restaurant
01.2017 - 06.2018
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Bachelor of Science - Criminal Justice
California State University - Los Angeles
Los Angeles, CA05.2022
High School Diploma -
James A Garfield High School
Los Angeles, CA06.2018
Skills
- Bilingual: English/Spanish; Read, Write, and Translate fluently
- Able to multitask in a friendly and professional manner
- Provide excellent customer service; in person, written, via telephone
- Fast Learner
- Team Player
- Store maintenance
- Able to work in fast environment
- Paperwork Processing
Timeline
Customer Service Representative
Irmas Auto Registrations
06.2018 - Current
Sales Associate
McDonald's Restaurant
01.2017 - 06.2018
Bachelor of Science - Criminal Justice
California State University - Los Angeles
High School Diploma -
James A Garfield High School
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