Lindsey Quiroz
Vancouver,WA
Summary
Patient Experience Coordinator at Eden Health with a strong history of improving patient satisfaction through effective communication and streamlined workflows. Expertise in compliance management and interpersonal communication fosters collaboration among teams, driving operational excellence and enhancing service delivery. Over ten years of experience in administrative and clerical roles ensures high productivity and efficient task completion.
Overview
9
9
years of professional experience
Work History
Patient Experience Coordinator
Eden Health
Vancouver, Washington
10.2025 - Current
- Managed patient appointment scheduling to optimize resource allocation.
- Facilitated communication between patients and healthcare providers to improve understanding.
- Collaborated with cross-functional teams to strengthen patient satisfaction initiatives.
- Conducted regular staff meetings to address patient experience issues and review performance metrics.
- Developed communication plans to inform patients about changes in clinic operations.
- Provided guidance and support to front-line staff in managing complex patient interactions.
STAFFING COORDINATOR
PeaceHealth
Vancouver, WA
01.2023 - 01.2025
- Critical Care and Med Surg staffing for hospital in regulation with compliance of contracts and state requirements.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Communicated accurate numbers and staffing to each unit informing of all staffing changes.
- Enhanced team workflow by working efficiently with managers and staff.
- Manage sick calls and coding to ensure accurate pay and hour accrual.
STAFFING MANAGER
Specialysts
03.2020 - 01.2023
- Developed comprehensive processes for acquiring Travel RNs, optimizing onboarding effectiveness through productivity reviews.
- Collaborated with managers to ensure compliance with organizational policies and recommend necessary changes.
- Recruited top talent, enhancing overall profitability for the organization.
- Streamlined team workflows by coordinating communication between managers and employees, boosting job satisfaction.
- Facilitated communication between recruiters and clients to identify precise needs and manage scheduling effectively.
- Created schedules and maintained credentialing for all Travel RNs to ensure compliance.
OFFICE MANAGER
Innovative Packing Co.
Vancouver, WA
06.2017 - 10.2019
- Resolved customer concerns using industry expertise and analytical skills to enhance loyalty.
- Organized and supervised assignments to drive operational excellence.
- Developed office procedures that improved efficiency across teams.
- Maintained filing system for easy access to important records and documents.
- Managed records and files to ensure seamless access to information.
- Handled phone calls, emails, mail routing, and courier coordination efficiently.
- Tracked invoices and payments to ensure accuracy in accounts receivable and payable.
Education
Associate of Science - Nursing
Clark College
Vancouver, WA06-2026
High School Diploma -
Joshua Springs Christian School
Yucca Valley, CA06-2012
Skills
- Microsoft Office proficiency
- Spreadsheet management
- Scheduling processes
- Organizational skills
- Team collaboration
- Growth mindset
- Workflow optimization
- Compliance management
- Clerical support
- Interpersonal communication
- Problem-solving
Timeline
Patient Experience Coordinator
Eden Health
10.2025 - Current
STAFFING COORDINATOR
PeaceHealth
01.2023 - 01.2025
STAFFING MANAGER
Specialysts
03.2020 - 01.2023
OFFICE MANAGER
Innovative Packing Co.
06.2017 - 10.2019
Associate of Science - Nursing
Clark College
High School Diploma -
Joshua Springs Christian School