Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsey Ratzlaff

San Marcos,TX

Summary

Dedicated and focused professional adept at prioritizing tasks, managing multiple responsibilities concurrently, and consistently delivering on project objectives. Eager to embark on a career path where I can contribute to a dynamic team within a growing organization. Highly ambitious and goal-oriented, I prioritize the success of both the team and the company. With a commitment to putting others first, I am driven to excel in any challenge presented to me.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

38t Street Dental
12.2023 - Current
  • Greeting Patients: Welcoming patients as they arrive, checking them in, and ensuring they fill out necessary paperwork.
  • Appointment Scheduling: Managing the appointment calendar, scheduling patient appointments, and confirming upcoming appointments via phone or email.
  • Insurance Verification: Verifying patients’ insurance coverage, processing insurance claims, and explaining insurance benefits to patients.
  • Billing and Payment Processing: Handling patient billing, processing payments, and providing cost estimates for treatments.
  • Answering Phones: Managing incoming calls, addressing patient inquiries, and directing calls to the appropriate staff members.
  • Maintaining Patient Records: Ensuring accurate and up-to-date patient records, including medical history and contact information.
  • Handling Correspondence: Responding to emails and letters from patients, referring dentists, and insurance companies.
  • Office Organization: Keeping the reception area and front office tidy and organized, stocking supplies, and managing inventory.
  • Assisting with Patient Care: Assisting dental hygienists and dentists as needed, escorting patients to treatment rooms, and providing support during procedures.
  • Providing Customer Service: Addressing patient concerns or complaints, ensuring a positive experience for patients, and maintaining confidentiality.

Treatment Coordinator

Austin Dental Spa
04.2023 - 09.2023
  • Prepare and present treatment plan and financial estimates to patients for all prescribed treatment.
  • Answer phone calls and schedule accordingly for patient needs.
  • Schedule hygiene appointments.
  • Collect payments from patients.
  • Arranged the multiple doctor schedule templates and updating the schedule as the doctor schedules changed.
  • Kept offices clean, stocked, and up-to-date.
  • Maintained an effective relationship with patients, doctors and staff members.
  • Greeted patients upon arrival at the practice. Served as first point of contact for patients calling or visiting the office.
  • Contacted all patients daily to confirm appointments and update customer database.

Treatment Coordinator

Dr. Anthony Bain
03.2022 - 05.2023
  • Contacted patients needing appointments for hygiene and restorative treatment.
  • Performed daily front office functions including but limited to answering phones, scheduling treatment, accepting payments, verify insurance options and limitations to determine the best treatment plan.
  • Managed the day-to-day schedule for all office providers.
  • Trained and prepared new employees to become hygiene coordinator.
  • Set up payment plans with patients and process on the due dates.
  • Focused on assisting other team members to improve patients support and office operations.
  • Able to independently run the office in the absence of the Lead.

Surgical Assistant

Dr. Mike Williamson Periodontist
06.2021 - 02.2022
  • Major roles are to welcome patients, and bring them back for surgery.
  • Assistant the dentist during major procedures.
  • Answer to emails.
  • Help order inventory.
  • Take x-rays.
  • Keep up on all lab work.

Traveling Oral Surgeon Assistant

Dr. David Burden
11.2019 - 05.2021
  • Major responsibilities include traveling around from the austin surrounding areas to assistant the oral surgeon in extractions. Each patient Extraction can take anywhere from 20-45 minutes.
  • We arrive 15-20 minutes early. I set up the rooms for the patient that we will be seeing.
  • Passing the proper instruments.
  • Following proper PPE
  • Sanitizing the room properly before we leave to travel to our next patient.

Registered Dental Assistant

Dr. Alan Williams
11.2019 - 11.2020
  • I review the patients chart to make sure of the proper set up of the room for the patient.
  • Maming sure that patients Xray that come in are up to date and properly using of taking rays.
  • Sanitizing and sterilizing of the instruments and room.
  • Proper wear of PPE.
  • Passing instruments.
  • Setting up the room for the patient.
  • I also work part time as front desk assistants.
  • Collect the patients proper information.
  • Verifying insurance.
  • Calling and setting up appointments.

Customer Services Representative

Harte Hanks
05.2018 - 04.2019
  • Major responsibilities include receiving customer calls and providing them with confidential and secure information about their financial account status.
  • Communicated with empathy, patience, and understanding and identified solutions to ensure guest satisfaction and diffuse conflicts.
  • I also review their application status and offer them information on how to complete their applications for services.

Teacher Assistant

Pflugerville ISD
08.2017 - 03.2018
  • Took leadership in assisting students with given class work.
  • Helped file and put together paper work for teacher classrooms that the principle needed assistance with.
  • I as well monitored classrooms up to 30 kids between third and fifth grade, assuring that the students were kept safe and stayed focused on their given assignments.
  • Monitored and assist with kids of disabilities.
  • Assisted kids with their classwork needs.

Education

High School Diploma -

McNeil High School
Austin, TX

Skills

  • Customer Service
  • Computer Skills
  • Office Administration
  • Microsoft Word
  • Time Management
  • File Organization
  • Computer Proficiency
  • Filing
  • Customer Relations
  • Critical Thinking
  • Strong Problem Solver
  • Scheduling
  • Documentation and Recordkeeping
  • Tech-Savvy

Timeline

Administrative Assistant

38t Street Dental
12.2023 - Current

Treatment Coordinator

Austin Dental Spa
04.2023 - 09.2023

Treatment Coordinator

Dr. Anthony Bain
03.2022 - 05.2023

Surgical Assistant

Dr. Mike Williamson Periodontist
06.2021 - 02.2022

Traveling Oral Surgeon Assistant

Dr. David Burden
11.2019 - 05.2021

Registered Dental Assistant

Dr. Alan Williams
11.2019 - 11.2020

Customer Services Representative

Harte Hanks
05.2018 - 04.2019

Teacher Assistant

Pflugerville ISD
08.2017 - 03.2018

High School Diploma -

McNeil High School
Lindsey Ratzlaff