Lindsey Ratzlaff
San Marcos,TX
Summary
Dedicated and focused professional adept at prioritizing tasks, managing multiple responsibilities concurrently, and consistently delivering on project objectives. Eager to embark on a career path where I can contribute to a dynamic team within a growing organization. Highly ambitious and goal-oriented, I prioritize the success of both the team and the company. With a commitment to putting others first, I am driven to excel in any challenge presented to me.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
38t Street Dental
12.2023 - Current
- Greeting Patients: Welcoming patients as they arrive, checking them in, and ensuring they fill out necessary paperwork.
- Appointment Scheduling: Managing the appointment calendar, scheduling patient appointments, and confirming upcoming appointments via phone or email.
- Insurance Verification: Verifying patients’ insurance coverage, processing insurance claims, and explaining insurance benefits to patients.
- Billing and Payment Processing: Handling patient billing, processing payments, and providing cost estimates for treatments.
- Answering Phones: Managing incoming calls, addressing patient inquiries, and directing calls to the appropriate staff members.
- Maintaining Patient Records: Ensuring accurate and up-to-date patient records, including medical history and contact information.
- Handling Correspondence: Responding to emails and letters from patients, referring dentists, and insurance companies.
- Office Organization: Keeping the reception area and front office tidy and organized, stocking supplies, and managing inventory.
- Assisting with Patient Care: Assisting dental hygienists and dentists as needed, escorting patients to treatment rooms, and providing support during procedures.
- Providing Customer Service: Addressing patient concerns or complaints, ensuring a positive experience for patients, and maintaining confidentiality.
Treatment Coordinator
Austin Dental Spa
04.2023 - 09.2023
- Prepare and present treatment plan and financial estimates to patients for all prescribed treatment.
- Answer phone calls and schedule accordingly for patient needs.
- Schedule hygiene appointments.
- Collect payments from patients.
- Arranged the multiple doctor schedule templates and updating the schedule as the doctor schedules changed.
- Kept offices clean, stocked, and up-to-date.
- Maintained an effective relationship with patients, doctors and staff members.
- Greeted patients upon arrival at the practice. Served as first point of contact for patients calling or visiting the office.
- Contacted all patients daily to confirm appointments and update customer database.
Treatment Coordinator
Dr. Anthony Bain
03.2022 - 05.2023
- Contacted patients needing appointments for hygiene and restorative treatment.
- Performed daily front office functions including but limited to answering phones, scheduling treatment, accepting payments, verify insurance options and limitations to determine the best treatment plan.
- Managed the day-to-day schedule for all office providers.
- Trained and prepared new employees to become hygiene coordinator.
- Set up payment plans with patients and process on the due dates.
- Focused on assisting other team members to improve patients support and office operations.
- Able to independently run the office in the absence of the Lead.
Surgical Assistant
Dr. Mike Williamson Periodontist
06.2021 - 02.2022
- Major roles are to welcome patients, and bring them back for surgery.
- Assistant the dentist during major procedures.
- Answer to emails.
- Help order inventory.
- Take x-rays.
- Keep up on all lab work.
Traveling Oral Surgeon Assistant
Dr. David Burden
11.2019 - 05.2021
- Major responsibilities include traveling around from the austin surrounding areas to assistant the oral surgeon in extractions. Each patient Extraction can take anywhere from 20-45 minutes.
- We arrive 15-20 minutes early. I set up the rooms for the patient that we will be seeing.
- Passing the proper instruments.
- Following proper PPE
- Sanitizing the room properly before we leave to travel to our next patient.
Registered Dental Assistant
Dr. Alan Williams
11.2019 - 11.2020
- I review the patients chart to make sure of the proper set up of the room for the patient.
- Maming sure that patients Xray that come in are up to date and properly using of taking rays.
- Sanitizing and sterilizing of the instruments and room.
- Proper wear of PPE.
- Passing instruments.
- Setting up the room for the patient.
- I also work part time as front desk assistants.
- Collect the patients proper information.
- Verifying insurance.
- Calling and setting up appointments.
Customer Services Representative
Harte Hanks
05.2018 - 04.2019
- Major responsibilities include receiving customer calls and providing them with confidential and secure information about their financial account status.
- Communicated with empathy, patience, and understanding and identified solutions to ensure guest satisfaction and diffuse conflicts.
- I also review their application status and offer them information on how to complete their applications for services.
Teacher Assistant
Pflugerville ISD
08.2017 - 03.2018
- Took leadership in assisting students with given class work.
- Helped file and put together paper work for teacher classrooms that the principle needed assistance with.
- I as well monitored classrooms up to 30 kids between third and fifth grade, assuring that the students were kept safe and stayed focused on their given assignments.
- Monitored and assist with kids of disabilities.
- Assisted kids with their classwork needs.
Education
High School Diploma -
McNeil High School
Austin, TXSkills
- Customer Service
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- File Organization
- Computer Proficiency
- Filing
- Customer Relations
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Tech-Savvy
Timeline
Administrative Assistant
38t Street Dental
12.2023 - Current
Treatment Coordinator
Austin Dental Spa
04.2023 - 09.2023
Treatment Coordinator
Dr. Anthony Bain
03.2022 - 05.2023
Surgical Assistant
Dr. Mike Williamson Periodontist
06.2021 - 02.2022
Traveling Oral Surgeon Assistant
Dr. David Burden
11.2019 - 05.2021
Registered Dental Assistant
Dr. Alan Williams
11.2019 - 11.2020
Customer Services Representative
Harte Hanks
05.2018 - 04.2019
Teacher Assistant
Pflugerville ISD
08.2017 - 03.2018
High School Diploma -
McNeil High School