Summary
Overview
Work History
Education
Skills
AWARDS
Languages
Timeline
SeniorSoftwareEngineer

Lindsey Raudabaugh

Dillsburg,PA

Summary

Customer care specialist with more than 15+ years helping those in need of assistance. I have worked hands on with patients and ensuring their family members who are able to trust me with their financial, medical, and personal/confidential assets. I have also trained and supervised new upcoming/current employees of numerous companies while maintaining respect, dignity, and pride within the company name to help excel the brand and customer care service! The thing I love most about working with a medical/EMS company is being able, willing, and excited to learn/train in new tasks/operations to persevere not only as an individual, but within my goals in the medical field. I really enjoy helping people and am excited to be a part of a larger picture!

Overview

15
15
years of professional experience

Work History

EMS Dispatcher

Penn State Health, LLC
07.2023 - Current
  • Responded to various hospital calls, determined nature and location of patient, and dispatched appropriate personnel and equipment.
  • Analyzed medical information received from caller to determine the level of urgency or priority for dispatch.
  • Utilized mapping software to identify geographic locations for dispatching purposes.
  • Assessed incoming requests for service based on established criteria and protocols; prioritized responses according to severity of situation.
  • Trained new staff members in proper procedures for operating dispatch equipment and handling non-medical calls.
  • Operated computer aided dispatch system which includes entering data into a database, retrieving information from the database, printing reports.
  • Communicated with field personnel via two-way radios in order to provide updates on changes in call volume or priority levels.
  • Reviewed logs regularly to ensure accuracy and completeness of documentation related to all dispatched calls.
  • Notified hospitals regarding pending arrivals; provided patient condition reports upon request.
  • Answered non-emergency inquiries from the public regarding departmental services.
  • Stayed up-to-date with local regulations concerning EMS operations in order to ensure compliance at all times.
  • Used radio, telephone and computer system to update first responders with new information.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Monitored status of field units using radio communications systems, maintained contact with responding personnel until completion of call.
  • Maintained detailed records on all dispatched calls including response times, type of incidents handled.
  • Logged and determined various EMS billing and charts in dispatch reconciliation; I.e., wheelchair, BLS, ALS.
  • Handled and referred highest level of care patients to critical care team flight ops.
  • Identifying medical coding for proper level-of-care.
  • Communicate with internal parties to confirm shifts and manage calendars effectively.


Rental Administrator

Amber Raudabaugh
11.2022 - 11.2023
  • Ensured tenants records were accurately maintained and updated in filing system.
  • Provided administrative support to landlord including properly filing leases, coordinating rental fees and ordering supplies.
  • Prepared correspondence, reports, invoices and other documents as requested.
  • Managed daily operations of the office including opening, closing duties, filing paperwork and managing incoming, outgoing mail.

Pharmacy Technician

CVS Health
05.2020 - 05.2021
  • Customer service experience
  • Handling/counting medications
  • Reaching out to providers/insurances
  • Handling patients money/cash register
  • Registering patients for vaccines.

Assisted Living Caregiver

Home Instead
01.2019 - 01.2020
  • Caring for patients both in residential setting/facilities (I.e, Grooming, cleaning, exercise/physical therapy, feeding, etc.)
  • Helping patients organize bills and taking calls
  • Handling patients medications
  • Scheduling appointments
  • Emotional support person for patients.

Shift Supervisor/Trainer

Panera Bread
04.2015 - 04.2018
  • Customer service and handling customers money
  • Utilizing cash register
  • Training new/current employees on food safety, general roles of the job, and customer service importance/experience
  • Handling food on the line
  • Taking care of customers questions/concerns
  • Barista (I.e, Preparing drinks)
  • Keeping the establishment clean
  • Opening the restaurant
  • Closing the restaurant
  • Making sure establishment was in order for the following shift/next day.

Server/Bartender/Trainer

GINGERBREAD MAN
05.2010 - 05.2011
  • Serving customers
  • Handling customers money
  • Utilizing cash register
  • Ensuring customer quality/experience
  • Handling beverages/food
  • Cleaning the establishment
  • Training news/current employees in general roles of the restaurant
  • Ensuring order in the establishment for the following shift/next day.

Education

High school diploma -

Cumberland Valley High School
Mechanicsburg, PA
06.2009

Skills

  • EMS and dispatching experience
  • Identifying medical coding for proper level-of-care
  • Telecommunications
  • Computer and software experience
  • Geological mapping software experience
  • Administrative experience
  • Clinical pharmacy experience
  • Pharmacy technician experience
  • Organizational skills
  • Customer service
  • Phone etiquette
  • Medication administration
  • Caregiving
  • Restaurant experience
  • Supervising experience
  • Typing
  • Compounding Medications
  • Data Entry
  • Order Entry
  • Communication skills
  • Insurance Verification
  • Barista Experience
  • Cash Handling
  • Call prioritization
  • Dispatch software
  • Public safety awareness
  • Stress tolerance
  • Confidentiality
  • Accuracy and precision
  • Emergency protocols
  • Prioritizing situations
  • Time management
  • Problem-solving
  • Teamwork and collaboration
  • Attention to detail
  • Listening skills
  • Multitasking Abilities
  • Dependable and responsible
  • Reliability
  • Excellent communication
  • Critical thinking
  • Computer skills

AWARDS

  • PAWS UP! Teamwork and positive role model award 2023
  • PAWS UP! Appreciation award 2023
  • PAWS UP! Teamwork January 2025
  • PAWS UP! February KPI Goals Revenue Cycle award 2025
  • PAWS UP! March KPI Goals Revenue Cycle award 2025
  • PAWS UP! April KPI Goals Revenue Cycle award 2025
  • PAWS UP! Teamwork exemplifying values award May 2025

Languages

English
Native or Bilingual

Timeline

EMS Dispatcher

Penn State Health, LLC
07.2023 - Current

Rental Administrator

Amber Raudabaugh
11.2022 - 11.2023

Pharmacy Technician

CVS Health
05.2020 - 05.2021

Assisted Living Caregiver

Home Instead
01.2019 - 01.2020

Shift Supervisor/Trainer

Panera Bread
04.2015 - 04.2018

Server/Bartender/Trainer

GINGERBREAD MAN
05.2010 - 05.2011

High school diploma -

Cumberland Valley High School

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Lindsey Raudabaugh