Lindsey Richardson
Summary
Accomplished Emergency Medical Technician and hospitality professional with a proven track record at Coastal Medical Transport and various hospitality organizations. Excelled in critical decision-making and exceptional communication, enhancing patient care and guest satisfaction. Trained and mentored teams, significantly improving service efficiency. Mastery in pre-hospital care and guest relations, consistently achieving superior outcomes.
Overview
7
7
years of professional experience
Work History
Emergency Medical Technician
Coastal Medical Transport
03.2022 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Upheld strong, concise communication with necessary parties, including DISPATCH and EMS counterparts.
- Preformed medicine under standing protocol guidelines per state regulation.
FOH Staff Member
Doragon Ramen
07.2021 - 09.2021
- Provided exceptional customer service, resulting in repeat guests and orders.
- Maintained a clean and organized dining area, contributing to an appealing atmosphere for guests.
- Trained new staff members in areas such as; Managing host stand, Taking to go orders via online or on the phone, Waiting tables and ensuring guest had a satisfactory dining experience, and Prepping prior to service for successful dinner services.
- Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
- Balanced cash registers accurately at the end of each shift, demonstrating meticulous attention to detail.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously while maintaining top-notch service standards.
Head Hostess, Trainer, Server
Tavern in the Square
09.2019 - 06.2021
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Train every new FOH employee, including new managers, new servers, new bartenders, new expediters, new hosts, and hostesses.
- Delegated tasks to small team to ensure dinner service went smoothly during peak business hours.
- provided seamless communication between FOH and BOH to ensure dinner service ran smoothly to prevent delays in the kitchen.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Took reservations and take out orders by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
Hostess Trainer, Expediter, Server
The Mill 185
09.2017 - 01.2019
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Managed small team, at pass in the kitchen to ensure all food went out to guess in a timely manner, and within sequencing of all patrons at the table, getting their food at the same time.
- Developed training materials to standardize hosting and food running procedures, ensuring consistency in service.
Restaurant Hostess
Willy's Steakhouse
09.2017 - 10.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
No Degree - General Studies
Quinsigamond Community College
Worcester, MA05.2021
High School Diploma -
Shrewsbury Sr High School
Shrewsbury, MA05.2019
Skills
- Basic Life Support
- CPR and First Aid
- Critical decision-making skills
- Vital signs monitoring
- Pre-hospital Care
- Exceptional communication
- Guest Relations
- Task Delegation
- Time Management
- Problem-Solving
- Direct and Concise Communication
Timeline
Emergency Medical Technician
Coastal Medical Transport
03.2022 - Current
FOH Staff Member
Doragon Ramen
07.2021 - 09.2021
Head Hostess, Trainer, Server
Tavern in the Square
09.2019 - 06.2021
Hostess Trainer, Expediter, Server
The Mill 185
09.2017 - 01.2019
Restaurant Hostess
Willy's Steakhouse
09.2017 - 10.2018
No Degree - General Studies
Quinsigamond Community College
High School Diploma -
Shrewsbury Sr High School
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