Lindsey Richardson
Summary
Accomplished Emergency Medical Technician and hospitality professional with a proven track record at Coastal Medical Transport and various hospitality organizations. Excelled in critical decision-making and exceptional communication, enhancing patient care and guest satisfaction. Trained and mentored teams, significantly improving service efficiency. Mastery in pre-hospital care and guest relations, consistently achieving superior outcomes.
Overview
7
7
years of professional experience
Work History
Emergency Medical Technician
Coastal Medical Transport
Worcester, MA
03.2022 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Upheld strong, concise communication with necessary parties, including DISPATCH and EMS counterparts.
- Preformed medicine under standing protocol guidelines per state regulation.
FOH Staff Member
Doragon Ramen
Ashland, MA
07.2021 - 09.2021
- Provided exceptional customer service, resulting in repeat guests and orders.
- Maintained a clean and organized dining area, contributing to an appealing atmosphere for guests.
- Trained new staff members in areas such as; Managing host stand, Taking to go orders via online or on the phone, Waiting tables and ensuring guest had a satisfactory dining experience, and Prepping prior to service for successful dinner services.
- Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
- Balanced cash registers accurately at the end of each shift, demonstrating meticulous attention to detail.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously while maintaining top-notch service standards.
Head Hostess, Trainer, Server
Tavern in the Square
Shrewsbury, MA
09.2019 - 06.2021
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Train every new FOH employee, including new managers, new servers, new bartenders, new expediters, new hosts, and hostesses.
- Delegated tasks to small team to ensure dinner service went smoothly during peak business hours.
- provided seamless communication between FOH and BOH to ensure dinner service ran smoothly to prevent delays in the kitchen.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Took reservations and take out orders by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
Hostess Trainer, Expediter, Server
The Mill 185
West Boylston, MA
09.2017 - 01.2019
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Managed small team, at pass in the kitchen to ensure all food went out to guess in a timely manner, and within sequencing of all patrons at the table, getting their food at the same time.
- Developed training materials to standardize hosting and food running procedures, ensuring consistency in service.
Restaurant Hostess
Willy's Steakhouse
Shrewsbury, MA
09.2017 - 10.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
No Degree - General Studies
Quinsigamond Community College
Worcester, MA05.2021
High School Diploma -
Shrewsbury Sr High School
Shrewsbury, MA05.2019
Skills
- Basic Life Support
- CPR and First Aid
- Critical decision-making skills
- Vital signs monitoring
- Pre-hospital Care
- Exceptional communication
- Guest Relations
- Task Delegation
- Time Management
- Problem-Solving
- Direct and Concise Communication
Timeline
Emergency Medical Technician
Coastal Medical Transport
03.2022 - Current
FOH Staff Member
Doragon Ramen
07.2021 - 09.2021
Head Hostess, Trainer, Server
Tavern in the Square
09.2019 - 06.2021
Hostess Trainer, Expediter, Server
The Mill 185
09.2017 - 01.2019
Restaurant Hostess
Willy's Steakhouse
09.2017 - 10.2018
No Degree - General Studies
Quinsigamond Community College
High School Diploma -
Shrewsbury Sr High School
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