Lindsey Ricks
Caldwell,TX
Summary
Dedicated and focused individual who excels at prioritizing, multitasking and following through to achieve project goals. I am reliable and hardworking with a strong drive to succeed. Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
8
8
years of professional experience
Work History
Assistant Manager
College Station Dental & Orthodontics
College Station, TX
01.2021 - 01.2023
- Greeting and welcoming patients to the practice
- Scheduling, rescheduling or cancelling appointments as needed
- Making sure patient medical history is up to date before being seen by the doctor
- Efficient in Dentrix
- Preparing patients charts and daily schedules for dental staff
- Verified patients eligibility and claim status with insurance agencies
- Sending pre-authorizations for medical patients
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Prepare and present treatment plans to each patient and go over any questions
- Check patients out and schedule next treatment
- Collect payment for all services not covered by insurance
- Run end of day report and send email at the end of each business day
- Scan all documents in patients charts at the end of each appointment
Stay at home mom/Nanny
02.2018 - 01.2021
- Care for a newborn, 2 toddlers under 2 and a 8 year old daily
- Safely transported children to and from school, medical appointments, and extracurricular activities
- Keeping a schedule for each child including meal times, TV times, reading times, outside playtimes, nap times etc
- Encouraged good behaviors using the positive reinforcement method
- Engaged in after-school activities including sport practice and homework
- Creating and balancing a budget, paying bills and identifying cost-saving opportunities
- Cleaning an entire 3 bedroom house, and keeping it clean
- Care for sick children
Assistant Manager
International Electrical & Security
College Station, TX
10.2016 - 02.2018
- Answer all phone calls, take and relay messages
- Organize meetings and manage databases
- Type up and send out daily reports via email/fax
- Resolve issues with the building and facilities, such as needed maintenance or emergency repairs
- Make employees weekly schedules
- Add employee hours for payroll
- Accounts payable and accounts receivable
- Collect payments from customers
- In charge of calling applicants and setting up interviews
- Go over paper work and explain job responsibilities with new hires
- File paperwork/files
- Maintain the cleanliness and organization of the office
Office Assistant
Dr.Robert Lasell, D.D.S
College Station, TX
06.2015 - 07.2016
- Greet patients and process their check-ins
- Scheduled /confirmed appointments while providing excellent customer service
- Verify patients insurance eligibility, and receive breakdown of benefits from various insurance companies for both new and existing patients
- Process all payment types including cash, checks, debit and credit cards
- Answer a high volume of calls
- Maintain cleanliness of the office area, maintain inventories and supplies
- Discussed treatment plans with patients and explained financial responsibilities
- Maintain patient's charts
- Run end of day report at the end of each business day
- File patient's charts alphabetically
Education
High school diploma - GED
Rudder high school
06-2012
Skills
- Chart management
- Conflict resolution
- Time management
- Operations management
- Verbal and written communication
- Multitasking and organization
Timeline
Assistant Manager
College Station Dental & Orthodontics
01.2021 - 01.2023
Stay at home mom/Nanny
02.2018 - 01.2021
Assistant Manager
International Electrical & Security
10.2016 - 02.2018
Office Assistant
Dr.Robert Lasell, D.D.S
06.2015 - 07.2016
High school diploma - GED
Rudder high school
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