Lindsey Roberts
Aurora,CO
Summary
Strong knowledge and proficiency to navigate multiple systems. 7+ years of order management experience from order placement through final customer payment. Excels in high-volume atmospheres requiring multitasking skills and commitment to customer satisfaction. Showcases attention to detail and responds to shifting priorities across broad range of order fulfillment tasks to drive operational efficiencies.
Overview
10
10
years of professional experience
Work History
Order Management Specialist
Comcast Business
04.2019 - 11.2022
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Navigated through multiple systems to build, track and monitor orders.
SOLAR, Project Operations Coordinator
SUNRUN
08.2017 - 07.2018
- Coordinated and maintained meeting notes and cross-functional marketing between branches
- Communicated with jurisdictions, the Construction Supervisor, and Engineering Team members to resolve any redline issues
- Prepared, submitted, and retrieved permit packages in accordance with jurisdictional requirements
- Scheduled appointments to meet with customers to discuss project details in order to provide updates which accommodated their solar needs and to obtain final paperwork signoff
Licensed Medicare Sales Specialist
OPTUM
03.2016 - 06.2017
- Contracted through the Annual Enrollment Period with Kaiser Permanente for all new enrollments into their Medicare Advantage plans
- Received Accident and Health License in CO, OR, WA, HI, MD, DC, VA, GA, and CA in order to complete the new enrollments for Medicare Advantage plans with Kaiser Permanente
- Answered incoming calls from new clients wanting to enroll into the Kaiser Permanente Medicare Advantage plan and completed their enrollment telephonically
Inside/Outside Sales Account Executive
VALUPLUS MERCHANTS ASSOCIATION
06.2015 - 11.2015
- Met monthly quota for inside and outside sales to all new businesses in the Denver metro area for their credit card processing needs
- POS programming, technical desk support, on-site installations and inventory management
- Created new business relationships as well as keeping current businesses satisfied with their merchant services
Tire Manager/Retail Sales
FIRESTONE COMPLETE AUTO CARE
07.2013 - 06.2014
- Presented tire products and automotive service to customers while developing retail merchandizing skills in order to provide professional, timely and courteous customer service
- Demonstrated a high level of energetic responsiveness to every customer, on the phone or in the store
- Communicated accurately with customer service manager and technicians to establish time commitments that meet Firestone standards and exceed customer requirements
- Used company documents to communicate clearly with customers and co-workers in ensuring exceptional customer care
Client Services Advisor
OPPENHEIMER FUNDS
08.2012 - 04.2013
- Provided support across all channels of Broker/Dealer Advisors, Private Bank/Trust Bank/Family Office, Institutional, RIA (unaffiliated), and Third Party towards the goal of broader access, which supported our top strategic partners, in order to increase sales, market share, profitability and visibility
- Identified and implemented client service “best practices” for our most important clients across all distribution channels
Education
Business Marketing, Speech & Communication, Business Marketing
Texas Tech University
Lubbock, TXUniversity of Texas at Arlington
Arlington, TXSkills
- Commercial Invoices
- Order Process Management
- Inventory Reconciliation
- Database Management
- Shipment Processing
- Verifying Shipments
- Data Entry Skills
- Updating Logs
- Managing Returns
- Materials Inspection
- Information Validation
- Account Inquiry Resolution
- Correspondence Writing
- Accurate Documenting
- MS Excel
- Critical Thinking
- Client Correspondence
- Managing Multiple Priorities
- Customer Care
- Maintaining Quality Assurance Standards
- Data Input Software
- Informational Materials
- Information Updates
- Customer Feedback
- Data Verification
- Daily Logs
- Customer Implementation
- Client Satisfaction
- Data Communications
- Conflict Resolution Techniques
- Industry Best Practices
- Complex Problem-Solving
- Customer Loyalty
- Team Meetings
- Customer Interaction
- Training Junior Team Members
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
In the business world, the rearview mirror is always clearer than the windshield.
Warren Buffett
Timeline
Order Management Specialist
Comcast Business
04.2019 - 11.2022
SOLAR, Project Operations Coordinator
SUNRUN
08.2017 - 07.2018
Licensed Medicare Sales Specialist
OPTUM
03.2016 - 06.2017
Inside/Outside Sales Account Executive
VALUPLUS MERCHANTS ASSOCIATION
06.2015 - 11.2015
Tire Manager/Retail Sales
FIRESTONE COMPLETE AUTO CARE
07.2013 - 06.2014
Client Services Advisor
OPPENHEIMER FUNDS
08.2012 - 04.2013
Business Marketing, Speech & Communication, Business Marketing
Texas Tech University
University of Texas at Arlington
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