Lindsey Rose
Medina
Summary
Highly organized and dynamic professional who excels in cultivating positive customer relationships and providing exceptional administrative support. Proven ability to enhance client satisfaction stems from effective communication and meticulous appointment management. Leveraging strong time management skills, ensuring seamless operational efficiency while fostering a welcoming environment for all visitors. Extensive experience in managing front desk operations, consistently creating a positive and welcoming atmosphere for clients. Meticulous attention to detail and robust organizational skills streamline office procedures. Furthermore, applying comprehensive knowledge of effective communication techniques and customer service principles to elevate the overall visitor experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist/Gym Attendant
We Rock the Spectrum Cleveland
08.2023 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Maintained clean gym and restroom areas.
- Interacted with children ranging in age from 2-12.
- Interacted with various special needs children.
Receptionist
The Center for Stroke and Hand Recovery
06.2023 - 06.2024
- Greeted incoming clients and visitors professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Cosmetologist
Sport Clips
03.2023 - 04.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
Cosmetologist
Philosophi Salon
07.2021 - 10.2023
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by educating on additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent, high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
Education
Master of Occupational Therapy - Occupational Therapy
Muskingum University
New Concord, OH10-2026
Bachelor of Arts - Literature And Pre Education
The Ohio State University
Columbus, OH03-2008
High School Diploma -
Pickerington High School (Central)
Pickerington, OH05-2003
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Administrative support
- Mail handling
- Document management
- Professional demeanor
Certification
200-hour yoga instructor certification
Refrences
Available upon request
Timeline
Receptionist/Gym Attendant
We Rock the Spectrum Cleveland
08.2023 - 07.2024
Receptionist
The Center for Stroke and Hand Recovery
06.2023 - 06.2024
Cosmetologist
Sport Clips
03.2023 - 04.2024
Cosmetologist
Philosophi Salon
07.2021 - 10.2023
Master of Occupational Therapy - Occupational Therapy
Muskingum University
Bachelor of Arts - Literature And Pre Education
The Ohio State University
High School Diploma -
Pickerington High School (Central)
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