Lindsey Rozgony
Crown Point,IN
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Office Manager
On Site Equipment Repair
Lake Station, IN
02.2010 - Current
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw quality control and productivity rates to increase revenue and production times.
Hairstylist
Shear Delight
Hammond, IN
06.2005 - 01.2014
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Recorded notes for future reference about customer preferences and services delivered.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Counted and documented opening and closing cash amounts daily.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Distributed business cards outside of salon to generate new business.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
Education
High School Diploma - General Studies
Andrean High School
Merrillville, INCriminal Justice Concentration Human Services - Human Services
Colorado Technical University
Colorado Springs, CO01.2018
Excel Academies of Cosmetology
Merrillville, IN06.2004
Skills
- Office Management
- Team Management
- Staff Training
- Accounts Payable and Receivable Auditing
- Sorting and Delivering Mail
- Deposit Collection
- Payroll Administration
- Biweekly Payroll Processing
- Office Supplies and Inventory
- Cash Flow and Reconciliation
- Intuit QuickBooks
- Licensing Requirements
- Employee Timesheet Processing
- Office Equipment Management
- Reading Comprehension
- Delegation and Work Assignment
- Employee Motivation
- Friendly and Relatable
- Managing Appointments
Accomplishments
- Developed and instituted employee training and retention initiative which reduced personnel turnover by 35% within 4 years..
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s easier to ask forgiveness than it is to get permission.
Grace Hopper
Timeline
Office Manager
On Site Equipment Repair
02.2010 - Current
Hairstylist
Shear Delight
06.2005 - 01.2014
High School Diploma - General Studies
Andrean High School
Criminal Justice Concentration Human Services - Human Services
Colorado Technical University
Excel Academies of Cosmetology
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