Lindsey R. Raulston
Summary
Experienced banking professional with strong analytical skills and deep understanding of financial services, risk management, and customer relations. Adept at team collaboration and consistently achieving high-impact results. Reliable and adaptable to changing needs, with strong desire to gain knowledge in loan processing, and regulatory compliance. Recognized for strong communication abilities and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Financial Sales Representative
Builtwell Bank
06.2024 - Current
- Opened personal, business, and commercial accounts, and developed long-lasting relationships with clients through effective communication and understanding of their financial goals
- Ensured compliance with all company policies, procedures, and regulatory requirements
- Demonstrated strong organizational and time management skills while managing multiple projects
- Provided excellent customer service, by addressing concerns, resolving issues promptly, and improved customer retention rates with exceptional follow-up practices and timely resolution of issues
- Collaborated with internal departments to develop customized financial solutions tailored to individual client needs
- Gained trust of commercial lenders to become some of their clients' main point of contact for any of their banking needs
Loss Prevention Specialist
Builtwell Bank
02.2023 - 06.2024
- Processed debit card, ACH, Zelle, and check fraud disputes
- Monitored and implemented internal and 3rd party vendor procedures to ensure all regulatory requirements were met, resulting in zero Regulation E findings or violations for all internal and external audits, as well as the FDIC exam 2024
- Collaborated with management, team members, and the finance and compliance departments to establish policies minimizing bank loss, while maintaining Builtwell Bank's high standards of customer service
- Reviewed and updated policies regularly to ensure compliance with industry standards and regulatory requirements related to fraud prevention
- Streamlined fraud investigation processes, which accelerated resolution of cases
- Conducted thorough investigations of suspected fraud cases and analyzed transaction patterns leading to the recovery of lost funds
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience
Deposit Operations Project Specialist
Builtwell Bank
03.2022 - 02.2023
- Completed various special projects assigned by management
- Managed multiple projects assigned by management simultaneously in a timely manner
- Maintained clear communication between all parties involved in each projects preventing misdirection on management's intention
- Maintained detailed documentation of project progress, facilitating smooth handovers and seamless transitions between phase
- Streamlined document management processes, ensuring easy access to critical project information by management
- Negotiated contracts with vendors to secure favorable terms and quality resources for projects
Executive Assistant to CEO
Berkshire Hathaway Homeservices J Douglas Properties
06.2021 - 02.2022
- Provided administrative and business support to CEO and owner of the top real estate company in Chattanooga area
- Enhanced executive productivity by managing email correspondence, meeting and appointment scheduling, and coordinating travel arrangements
- Proactively identified areas requiring attention or improvement by aligning priorities effectively and prioritizing critical issues
- Ensured smooth daily operations through consistent maintenance of office equipment, and troubleshooting issues when necessary
- Contributed to budget management by managing all corporate expenditure accounts and the development of an inventory management system
- Streamlined communication throughout the brokerage during new lead generation software for realtors
Traditional & Digital Banking Service Specialist
Builtwell Bank
03.2018 - 06.2021
- Wore many hats and performed multiple duties in the back office operations team
- Legal document review
- Garnishment and levy processing
- Reviewed new and revised accounts and performed necessary maintenance to ensure they were setup correctly, as well as setting up multiple account processes i.e. CD rate changes, AFT setup, and documentation uploading to core database
- Prepared and submitted multiple daily reports
- Positively engaged with customers and maintained professional appearance as a customer service representative
- Chargeback and adjustment processing
- Submitted and managed cases with core processing platform, Jack Henry
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues relating to online banking products such as bill pay, mobile deposit, debit and credit cards, deposit now scanner setup and maintenance, bank-to-bank transfers, transaction research, and call transfers to appropriate departments
- Analyzed checks and deposit/debit tickets for accuracy and made corrections accordingly
- Evaluated systems according to predetermined checklist and noted issues
Digital Banking Service Specialist
Builtwell Bank
04.2019 - 06.2020
- Positively engaged with customers and maintained professional appearance as company representative.
- Analyzed and resolved disputes to protect bank and customer assets from fraud
- Business and consumer online banking setup and maintenance
- Chargeback and adjustment processing
- Submitted and managed cases with core processing platform, Jack Henry
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Positively engaged with customers and maintained professional appearance as company representative
Education
Bachelor of Science - Business Administration: Business Finance
University of Tennessee at Chattanooga
01.2014
Skills
- Attention to detail
- Critical thinking
- Task prioritization
- Compliance adherence
- Risk assessment
- Multitasking & Time Management
- Client relationship management
- Data interpretation
- Customer service
- Project management
Certification
- Certified Lender - NMLS # 2617465
- CNP - Certified Notary Public
Timeline
Financial Sales Representative
Builtwell Bank
06.2024 - Current
Loss Prevention Specialist
Builtwell Bank
02.2023 - 06.2024
Deposit Operations Project Specialist
Builtwell Bank
03.2022 - 02.2023
Executive Assistant to CEO
Berkshire Hathaway Homeservices J Douglas Properties
06.2021 - 02.2022
Digital Banking Service Specialist
Builtwell Bank
04.2019 - 06.2020
Traditional & Digital Banking Service Specialist
Builtwell Bank
03.2018 - 06.2021
Bachelor of Science - Business Administration: Business Finance
University of Tennessee at Chattanooga
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