Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LINDSEY SAAVEDRA

Van Nuys ,CA

Summary

Dynamic and results-driven professional with a proven track record at West Hills Towing, excelling in customer service and effective communication. Adept at problem-solving and time management, I successfully enhanced operational efficiency and customer satisfaction through strategic scheduling and team collaboration. Good in Microsoft Office Suite, I thrive in fast-paced environments.

Overview

9
9
years of professional experience

Work History

West Hills Towing

Dispatcher
12.2020 - 08.2023

- Expertly schedule and dispatch drivers, work crews, and equipment to designated locations based on customer requests and immediate needs, ensuring timely service delivery.

- Relay critical information, including work orders and messages, to and from field inspectors, supervisors, and emergency personnel using telephones, two-way radios, and text messaging.

- Collaborate with supervisors and customers to resolve service-related issues, enhancing customer satisfaction and operational efficiency.

- Prepare and manage daily work schedules and work orders, ensuring accurate communication within assigned territories.

- Maintain organized records of work requests, customer inquiries, completed tasks, and inventory, contributing to streamlined operations.

Jamba Juice

Shift Lead
12.2018 - 12.2020

- Led and managed shifts, acting as the primary manager to ensure smooth store operations and exceptional customer service.

- Strategically deployed team members to meet business demands and made staffing decisions to optimize service delivery.

- Fostered a welcoming environment by ensuring team members effectively addressed guest needs, adhering to Jamba’s BOOST Service Standards.

- Demonstrated expertise in product nutrition, providing accurate information to guests and training team members on nutritional standards.

Cherry Auction Swamp Meet

Supervisor
06.2014 - 06.2018

Provided training, direction, and supervision to swap meet staff, evaluating performance and recommending improvements.

Education

Associate Degree - Child Development & Business Administration

Los Angeles Pierce College
2021

High School Diploma -

John F. Kennedy High School
Granada Hills, CA
2018

Skills

    Skills

    * Customer Service: I thrive in face-to-face interactions and am adept at building rapport with customers My positive attitude and genuine desire to help create a welcoming and enjoyable experience for everyone

    * Communication: I’m an excellent communicator, both written and verbal I have a knack for clearly explaining complex information in a way that’s easy to understand

    * Computer Proficiency: I’m proficient in various computer programs, including Microsoft Office Suite, and am comfortable learning new software

    * Teamwork: I’m a team player who is always willing to lend a hand and collaborate effectively with colleagues

    * Problem-Solving: I’m a quick thinker and can resolve issues in a calm and efficient manner

    * Time Management: I’m highly organized and can manage multiple tasks simultaneously while maintaining a high level of accuracy

Languages

English
Full Professional
Spanish
Full Professional

Timeline

West Hills Towing

Dispatcher
12.2020 - 08.2023

Jamba Juice

Shift Lead
12.2018 - 12.2020

Cherry Auction Swamp Meet

Supervisor
06.2014 - 06.2018

Associate Degree - Child Development & Business Administration

Los Angeles Pierce College

High School Diploma -

John F. Kennedy High School
LINDSEY SAAVEDRA