Dynamic and results-driven professional with a proven track record at West Hills Towing, excelling in customer service and effective communication. Adept at problem-solving and time management, I successfully enhanced operational efficiency and customer satisfaction through strategic scheduling and team collaboration. Good in Microsoft Office Suite, I thrive in fast-paced environments.
- Expertly schedule and dispatch drivers, work crews, and equipment to designated locations based on customer requests and immediate needs, ensuring timely service delivery.
- Relay critical information, including work orders and messages, to and from field inspectors, supervisors, and emergency personnel using telephones, two-way radios, and text messaging.
- Collaborate with supervisors and customers to resolve service-related issues, enhancing customer satisfaction and operational efficiency.
- Prepare and manage daily work schedules and work orders, ensuring accurate communication within assigned territories.
- Maintain organized records of work requests, customer inquiries, completed tasks, and inventory, contributing to streamlined operations.
- Led and managed shifts, acting as the primary manager to ensure smooth store operations and exceptional customer service.
- Strategically deployed team members to meet business demands and made staffing decisions to optimize service delivery.
- Fostered a welcoming environment by ensuring team members effectively addressed guest needs, adhering to Jamba’s BOOST Service Standards.
- Demonstrated expertise in product nutrition, providing accurate information to guests and training team members on nutritional standards.
Provided training, direction, and supervision to swap meet staff, evaluating performance and recommending improvements.
Skills
* Customer Service: I thrive in face-to-face interactions and am adept at building rapport with customers My positive attitude and genuine desire to help create a welcoming and enjoyable experience for everyone
* Communication: I’m an excellent communicator, both written and verbal I have a knack for clearly explaining complex information in a way that’s easy to understand
* Computer Proficiency: I’m proficient in various computer programs, including Microsoft Office Suite, and am comfortable learning new software
* Teamwork: I’m a team player who is always willing to lend a hand and collaborate effectively with colleagues
* Problem-Solving: I’m a quick thinker and can resolve issues in a calm and efficient manner
* Time Management: I’m highly organized and can manage multiple tasks simultaneously while maintaining a high level of accuracy