Lindsey Saller
Rapid City,United States
Summary
Charismatic and engaging professional with 20+ years of leadership experience in domestic and international administration, operations, human resources management, and staff development. Successfully navigated multiple industries, leveraging a wealth of accomplishments. Advanced communicator skilled in interpersonal and cross-cultural interactions. Known for providing outstanding service to both external and internal stakeholders. Proactive and empowering leader excelling at developing creative ideas and solutions to complex issues. Demonstrated track record of cultivating a positive culture in team environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director - Human Resources Department
City of Box Elder
06.2022 - 09.2024
- Responsible for planning, directing, and overseeing all human resources functions for the City's 90+ full-time team members including recruitment, payroll & benefits, training, departmental budget planning, strategic planning, and performance management
- Led expansion of the HR Department from 2 to 5 team members to support rapid city growth, enhancing organizational capacity and service delivery
- Conducted comprehensive employee relations investigations, including harassment and policy violations, ensuring fair and consistent application of disciplinary actions in line with organizational values
- Oversaw the successful city-wide class and compensation study in 2023 and the implementation of new grades and wage scales
- Spearheaded selection of a new comprehensive medical insurance provider, resulting in $135K annual savings for the city and a subsequent rebate of $229K the following year
- Led successful technology migration of departmental human resources platform, ensuring a seamless transition and minimal operational disruption
Director of First Impressions
Keller Williams Realty Black Hills
03.2021 - 06.2022
- Served as first point of contact for 130+ agents in Western South Dakota and Wyoming and managed day-to-day administrative operations of the market center
- Redesigned new agent onboarding procedures which helped streamline the entire process and allowed for a smoother, more engaging experience
- Spearheaded cross-office engagement initiatives and events that fostered collaboration among multiple offices across several states, resulting in improved inter-office communication and a stronger, more cohesive company culture
Director of Aquatics
Great Wolf Lodge Resort
02.2020 - 10.2020
- Led aquatics department during the COVID-19 pandemic, focusing on safety protocols, staff communication, and planning for eventual reopening.
- Coordinated with other departments to ensure compliance with health and safety guidelines.
- Oversaw vendors for capital maintenance projects in the waterpark, ensuring timely and efficient completion of necessary work.
- Developed and delivered all aquatics risk management training for the hotel's pre-opening phase, emphasizing safety and compliance with updated health regulations.
- Shared Manager on Duty (MOD) responsibilities with other department heads, ensuring seamless hotel operations and emergency response readiness.
Aquatic Supervisor/Facility Manager I
Mecklenburg County
01.2017 - 04.2019
- Oversaw all aquatics programming, training, and risk management for the 40+ member team at Ray's Splash Planet, a unique indoor waterpark operated by Mecklenburg County; additionally served as Facility Manager at another County aquatic facility
- Developed staff training programs to enhance lifeguard skills and ensure consistent delivery of outstanding service with safety as the highest standard
- Spearheaded a joint community partnership with Charlotte-Mecklenburg Schools and Mecklenburg County to grow the free swimming lesson program from 250 to over 1,000 lessons during the summer season
- Managed operating and capital budgets, optimizing resource allocation for maximum impact on facility performance.
Foundation Communications Officer
Family Health West
08.2014 - 07.2016
- Responsible for the successful marketing, communications, and fundraising efforts to support a new stand-alone foundation
- Successfully implemented new methods of communication and tracking across departments by introducing Google Sheets and Docs, thereby refining operations and improving efficiencies
- Partnered with the Foundation Director to coordinate, plan, and execute the most successful gala fundraising event to date with net proceeds exceeding the previous year's event by $30k
Admissions Manager
Wild Wadi Waterpark
02.2013 - 05.2014
- Responsible for leading the largest revenue-generating department with a team of 50 frontline colleagues and nine supervisors
- Recruited, interviewed, and hired team members and implemented a mentoring program to promote positive feedback and engagement
- Collaborated with other revenue-generating departments to design and implement new workforce management procedures that allowed the business to schedule colleagues in a more effective manner resulting in cost-savings of 2 FTEs per department
- Established interdepartmental collaboration between the waterpark Operations Department and Security Department to facilitate VIP visits from the Royal Family and other distinguished guests
Associate Director, Front of House Operations
Dolphin Bay, Atlantis the Palm
07.2009 - 03.2010
- Led teams of up to 40 personnel and 4 supervisors, supervising daily performance as well as training and improvement plans to ensure the highest level of guest experience
- Worked alongside the Vice President of Dolphin Bay and other levels of management throughout the department and the resort to effectively manage team-based goals while maximizing revenues and maintaining the highest levels of guest quality and satisfaction
- Partnered with the resort Call Center Director to completely overhaul the Dolphin Bay Call Center which resulted in streamlined efficiencies and a 35% increase in answered calls
Waterpark Operations Manager
Aquaventure Waterpark, Atlantis the Palm
07.2008 - 07.2009
- Supervised operations staff at the largest water park in the Middle East and a world-renowned resort from pre-opening through the first year of operation
- Responsible for recruiting, hiring, mentoring, training, and leadership of the 16 Team Leaders and over 275 lifeguard staff members to fulfill safety and business requirements
- Coordinated and implemented Team Leader and lifeguard training under the stringent standards of Ellis and Associates Aquatic Risk Management Company
- Updated and enforced company policies and procedures regarding departmental training and safety which included developing, writing, and updating operating and training manuals
Education
Bachelor of Arts - Communications/Public Relations
Florida Southern College
Lakeland, FL05.2004
Skills
- Team leadership
- Talent management
- Excellent communication
- Recruitment strategies
- Training and development
- Strategic planning
- Employee engagement strategies
- Performance management
Certification
- Certified Professional Society of Human Resources Management February 2023
Timeline
Director - Human Resources Department
City of Box Elder
06.2022 - 09.2024
Director of First Impressions
Keller Williams Realty Black Hills
03.2021 - 06.2022
Director of Aquatics
Great Wolf Lodge Resort
02.2020 - 10.2020
Aquatic Supervisor/Facility Manager I
Mecklenburg County
01.2017 - 04.2019
Foundation Communications Officer
Family Health West
08.2014 - 07.2016
Admissions Manager
Wild Wadi Waterpark
02.2013 - 05.2014
Associate Director, Front of House Operations
Dolphin Bay, Atlantis the Palm
07.2009 - 03.2010
Waterpark Operations Manager
Aquaventure Waterpark, Atlantis the Palm
07.2008 - 07.2009
- Certified Professional Society of Human Resources Management February 2023
Bachelor of Arts - Communications/Public Relations
Florida Southern College
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