Lindsey Schmidt
Beulah
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Receptionist
Coal Country Community
05.2024 - Current
- Check in patients using Epic software
- Verify insurance: Blue Cross, Medicaid, Medicare, Sanford, VA
- Performed end of day procedures
- Schedule patients in a timely and efficient manner
- Directed calls as a switchboard operator
- Maintain confidentiality of patient’s records
- Register and update patient information
- Provided positive environment for patients
- Ability to work as a team for individual patient needs
- Greeted patients
- Showed professionalism thru customer interaction
- Informed patients of various community resources
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Dispatcher
City of Minot
11.2023 - 01.2024
- Monitor police, fire, and ambulance radios
- Ability to conduct all functions of the NLETS/NCIC computer
- Ability to make sound decisions quickly
- Answer 911 calls and non-emergent calls
- Ability to perform work requiring good hearing, good diction, and a clear voice
- Handle all incoming phone calls with professionalism using excellent customer service
- Worked with law enforcement
- Communicated effectively with a diverse community
- Connected individuals to correct agencies
- Adapted to emergent situations
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Vice President
Top Shelf Inc.
05.2008 - 01.2014
- Built business from $30,000 gross sales in 2003 to $750,000 gross sales in 2012
- Managed up to 12 employees across 2 stores
- Tracked sales
- Raised profit margins by increasing sale volumes year over year
- Filed new employee paper work (I9 and W4) in accordance with state and federal laws
- Filed state sales tax returns
- Hired a CPA to file state and federal tax returns and payroll in accordance with law
- Tracked pertinent sales data and provided them to CPA for proper tax returns
- Developed a policy and procedures plan for store efficiency
- Negotiated leases and ensured compliance
- Managed all banking activities
- Evaluated individuals to determine qualifications for employment
- Generated reports/charts to track individual store performance
- Filed proper paperwork to meet regulations on Workforce Safety Insurance and Job Service North Dakota
- Calculated local exchange rates for United States and Canada
- Followed state and local laws and regulations in setting up a business/corporation
- Interacted with various companies to exchange information
- Developed, planned, and participated in setting up a business
- Developed a security plan to detect and prevent thefts
- Met with other stores security teams to collaborate and exchange theft trends and compile lists of thieves (loss prevention)
- Interacted with local law enforcement to prevent thefts and locate persons of interest
- Planned and participated in organizing a security camera system and monitored the system remotely
- Collected evidence against thieves to use in convicting individuals following laws and regulations of Minot ND U.S.A
- Built kiosks with security in mind to prevent theft
- Secured cash deposits and ran end of day procedures
- Created individual/admin rights to secure computer/data
- Worked with vendors to spot/identify counterfeit product and report them
- Followed state and federal laws in the apprehension and arrest of suspects
- Trained and managed up to 12 employees across 2 stores
- Filed new employee paper work (I9 and W4) in accordance with state and federal laws
- Developed a policy and procedures plan for store efficiency
- Evaluated individuals to determine qualifications for employment
- Generated reports/charts to track performance
- Filed proper paperwork to meet regulations
- Followed state and local laws and regulations
- Interacted with various companies to exchange information
- Developed, planned, and participated in setting up a business
- Identified and solved problems
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Identified opportunities to improve business process flows and productivity.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Physical Therapy and Occupational Therapy Secretary
Trinity Hospital
05.2013 - 07.2013
- Greeted patients
- Answered and transferred calls to appropriate departments
- Responded to patient’s questions or directed their questions to appropriate department
- Scheduled patient appointments with physical and occupational therapists
- Scanned insurance, driver’s license, and medical documents
- Data entry of medical information (including health insurance, diagnoses, etc)
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
High School Diploma -
Garrison High School
Garrison, ND05.2005
Bachelor of Science - Elementary Education
Minot State University
Minot, ND05.2010
Skills
- Bachelor’s Degree of Science Elementary Education
- Highly proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, and QuickBooks Point of Sale
- Proficiently type 57 Words Per Minute
- Excellent customer service skills
- Dependable, honest and positive attitude
- Self-motivated and team player
- Communicate effectively
- Strong written and verbal communication
- Excellent grammar skills
- Continuous improvement
- Culture sensitivity
- Highly organized
- Adaptability
- Confidentiality
- Empathetic
- Professionalism
- Timely
- Office administration
- Front desk operations
- Meticulous and organized
- Call redirection
- Reception desk management
- Multi-line telephone skills
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Call answering and routing
- Microsoft office
- Appointment scheduling
- Scheduling
- Verbal and written communication
- Data entry
- Telephone skills
- Time management
- Organization skills
Certification
120 Hour Teaching English to Speakers of Other Languages (TESOL) Certificate, International Open Academy, Online, October 2018
Timeline
Receptionist
Coal Country Community
05.2024 - Current
Dispatcher
City of Minot
11.2023 - 01.2024
Physical Therapy and Occupational Therapy Secretary
Trinity Hospital
05.2013 - 07.2013
Vice President
Top Shelf Inc.
05.2008 - 01.2014
Bachelor of Science - Elementary Education
Minot State University
High School Diploma -
Garrison High School
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