LINDSEY SCHROADER
South Jordan,UT
Summary
Accomplished and results-driven professional with a comprehensive background in office management, billing coordination, and customer service across diverse industries. Demonstrated expertise in overseeing administrative operations, managing financial accounts, and implementing efficient billing systems with meticulous attention to detail. Proven ability to enhance inter-office communication, organize staff meetings, and provide executive support. Skilled in resolving client issues, ensuring customer satisfaction, and providing multifunctional support. Recognized for driving business growth, improving operational efficiency, and contributing to organizational success. Exceptional ability to build strong rapport with clients, fostering lasting professional relationships. Eager to bring these skills to a new professional challenge.
Overview
18
18
years of professional experience
Work History
MULTIFUNCTIONAL OFFICE MANAGER & BILLING COORDINATOR
Summit Speech
Murray, UT
06.2021 - 02.2024
- Efficiently implemented billing system, ensuring that all accounts were paid in full or on payment plan
- This led to 65% increase in payments and 30% reduction in processing time
- Additionally, updated overdue accounts, managed appointments, filing, and patient information
- Offered administrative support to COO, assisted therapists, and handled receptionist, billing coordinator, inventory control, and customer service responsibilities.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Coordinated special projects and managed schedules.
- Developed strong rapport with patients and their families, ensuring positive experience during therapy sessions.
- Promoted supportive environment for patients, fostering trust and open communication throughout therapy process.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting positive customer experience.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
MANAGER
ISLAND TAN
Salt Lake City, UT
09.2018 - 01.2020
- Oversaw salon operations, boosting sales by 25% and lowering staff turnover
- Managed recruitment, scheduling, and inventory to enhance salon productivity
- Pioneered creative marketing strategies and customer rewards to enhance customer interaction
- Implemented safety measures and provided tanning equipment training to staff to maintain safety standards.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Scheduled employees to maintain adequate coverage during business hours.
- Cross-sold and up-sold new Tanning products, increasing earnings 20% per month.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
COUNTER MANAGER
Clinique
Salt Lake, UT
05.2015 - 01.2017
- Coordinate communication with beauty advisors and support client activities
- Deliver top-notch customer service and meet sales targets effectively
- Promote merchandise through regular product demonstrations and implement sales strategies
- Develop and execute monthly calendar for product line and oversee promotions
- Ensure adherence to vendor guidelines and merchandise standards
- Attained highest company sales in 2015
- Achieved highest sales in 2015 and 2016.
Executive Assistant to Chief Executive Officer
Utah Sweet River Design
Taylorsville, UT
05.2010 - 01.2015
- Demonstrated exceptional performance as Assistant, promoted Executive Assistant
- Conducted training sessions for new hires and existing staff, enhancing team productivity and efficiency
- Responsibilities included managing schedules, facilitating communication, conducting training sessions, and assisting in decision-making
- Achievements include boosting sales by 25% and reducing operational costs.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
Licensed Master Instructor and Nail Technician
Color My Nails School of Nail Technology
Midvale, UT
01.2006 - 01.2011
- Lead Receptionist and demonstrated exceptional performance, leading to promotions to Front End Manager & Master Instructor
- Administered testing for Department of Occupational and Professional Licensing (DOPL)
- Ensured strict adherence to all rules and guidelines set by the National Accrediting Commission of Career Arts & Sciences (NACCAS).
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Collaborated with other salon staff members to create positive work environment and seamless customer experiences.
- Increased student Enrollment by 15%
- Advancement in position , taught at Murray Tech Center and SLCC
- Increased student motivation by developing engaging lesson plans that catered to various learning styles
- Promoted classroom safety, collaboration, best practices
- Optimized learning plans based on student performance and feedback
Education
Associate of Science - Psychology
Salt Lake Community College
Salt Lake City, UT2025
Skills
- Prioritization Skills And Problem Solving
- Ability to Understand Professional Level Service Needs
- Manage Time Efficiently
- Self Efficient
- Attention to detail
- High Customer Service Skills & Client Support
- Problem-Solving Abilities
- Time Management and Multitasking
- Computer Skills
- Understanding Customer Needs
- Verbal and Written Communication Skills
- Organizational Skills
- Adaptability and Flexibility
- Self Motivation
- Calm and Professional Under Pressure
- Effective Communication & Active Listening
References
- Corrine Woodward,US TITLE,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MULTIFUNCTIONAL OFFICE MANAGER & BILLING COORDINATOR
Summit Speech
06.2021 - 02.2024
MANAGER
ISLAND TAN
09.2018 - 01.2020
COUNTER MANAGER
Clinique
05.2015 - 01.2017
Executive Assistant to Chief Executive Officer
Utah Sweet River Design
05.2010 - 01.2015
Licensed Master Instructor and Nail Technician
Color My Nails School of Nail Technology
01.2006 - 01.2011
Associate of Science - Psychology
Salt Lake Community College