Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lindsey Schwerdt

Tampa,Florida

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

5
5
years of professional experience

Work History

MEDICAL SUPPLY ACCOUNT MANAGER

Numotion
03.2023 - Current


  • Increased account growth by developing customized sales strategies and presenting tailored solutions to
  • Developed and maintained long-term relationships with key clients for sustained growth.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Increased sales revenue by identifying and pursuing new business
  • Worked with internal team to complete orders and gather medical documentation needed to process through insurance
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Used salesforce, concur, outlook, and teams daily for administration of accounts


ACCOUNT MANAGER

PatientPoint Health Technologies
08.2022 - 03.2023
  • Built relationships and engaged with customers (physician practices/hospitals/health systems) to ensure excellent customer experience
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed personalized presentations tailored to individual clients'' needs, showcasing relevant products and services.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Completed daily inbound/outbound calls
  • Responsible for inside sales by providing upsells, new leads, and new account locations to sales executives
  • Responsible for driving product utilization explaining products benefits and features
  • Implemented efficient time management techniques, allowing for higher productivity levels within the team.
  • Utilized CRM software to track client interactions, ensuring timely responses and appropriate escalation when necessary.
  • Coordinated cross-functional teams to address client issues promptly, fostering a positive customer experience overall.


MEDICAL ASSISTANT

UF Health Shands
06.2021 - 08.2022


  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Completed EKGs and other tests based on patient presentation in office.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

MEDICAL ASSISTANT

Mahoney Dermatology
11.2019 - 06.2021
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.


CLINICAL ASSISTANT

Skin and Cancer Associates
06.2019 - 11.2019


  • Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
  • Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines at all times.
  • Streamlined office procedures by organizing filing systems and updating electronic health records accurately.
  • Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
  • Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
  • Participated in direct patient care by working with providers to assist patients daily for cosmetic treatments and clinic visits.
  • Enhanced patient care by efficiently managing medical records and coordinating appointments.

Education

Bachelor of Science in Exercise Physiology -

Florida State University

Skills

  • Client Relationship Building
  • Lead Prospecting
  • Schedule Management
  • Brand Management
  • CRM Proficiency
  • Customer Service
  • Detail-oriented
  • Account Development
  • Customer Training
  • Teamwork and Collaboration
  • Medical Terminology

Timeline

MEDICAL SUPPLY ACCOUNT MANAGER

Numotion
03.2023 - Current

ACCOUNT MANAGER

PatientPoint Health Technologies
08.2022 - 03.2023

MEDICAL ASSISTANT

UF Health Shands
06.2021 - 08.2022

MEDICAL ASSISTANT

Mahoney Dermatology
11.2019 - 06.2021

CLINICAL ASSISTANT

Skin and Cancer Associates
06.2019 - 11.2019

Bachelor of Science in Exercise Physiology -

Florida State University

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Lindsey Schwerdt