Lindsey Scott
Chicago,IL
Summary
Dynamic and personable Senior Server with a proven track record at Knot Just A Bar, where I excelled in building customer relationships and creating a fabulous dining experience resulting in an average tip rate of 24%. Skilled in safe food handling and influential in fostering team spirit, I consistently enhanced dining experiences and boosted sales through expert knowledge and energetic service.
Overview
12
12
years of professional experience
Work History
Senior Server
Knot Just A Bar
05.2023 - 09.2023
- Quickly built strong relationships with customers, maintaining a positive attitude while managing up to seven tables during peak dinner hours.
- Ensured dining room and work areas stayed clean by bussing and resetting tables promptly.
- Proactively found tasks to maintain a neat and welcoming restaurant environment during slow periods.
- Prepped food and sauces, memorized orders, and coordinated with runners and hosts to deliver the best customer experience.
- Demonstrated enthusiasm and dedication to excellent service, consistently earning tips averaging 24%.
- Set an example for junior staff and offered helpful suggestions.
- Assisted the bartender when needed.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Built rapport with regular customers, fostering loyalty through exceptional service.
- Explained menu items and provided suggestions for those with food allergies.
- Restocked supplies, ice, trays, and delivery bags during slow periods.
- Timed check-ins with customers strategically, taking their orders and ensuring their satisfaction with meals, promptly addressing any issues.
Barista Shift Supervisor
Ashlawn Farm Coffee
05.2011 - 06.2017
- Operated and maintained espresso machines, blenders, commercial coffee brewers, and other equipment.
- Accurately handled cash transactions, ensuring daily register balances were correct.
- Collaborated with team members to deliver timely and accurate orders during busy periods.
- Interacted pleasantly with customers during hectic times, creating a fun and positive environment.
- Addressed customer complaints or concerns quickly and professionally, demonstrating strong problem-solving skills.
- Trained new employees on brewing techniques, equipment maintenance, and customer service standards.
- Improved order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks.
- Boosted customer purchases by cross-selling pastries and sandwiches with coffee orders.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
Server
Sushi Nara
09.2013 - 05.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Often tables were 8+ people plus, often over 12.
- Served food and beverages promptly with focused attention to customer needs and enjoying your experience.
- Worked with POS system to place orders, manage bills, and handle special requests.
- Prepped salads, sauces, folded napkins and responsible for closing work.
- Collaborated with team members during busy shifts for efficient workflow and best guest experiences.
- Trained 5-6 servers each year best practices and how to use the POS system. Often times this was their first service job.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Education
Bachelor of Arts - Gerontology
Miami University
Oxford OH05.2017
Skills
- Matching the Customers Energy
- Safe Food Handling
- Personable
- Influential
- Food and Beverage Knowledge
- Upselling/Cross selling
Timeline
Senior Server
Knot Just A Bar
05.2023 - 09.2023
Server
Sushi Nara
09.2013 - 05.2017
Barista Shift Supervisor
Ashlawn Farm Coffee
05.2011 - 06.2017
Bachelor of Arts - Gerontology
Miami University
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