Lindsey Sears
Cromwell,CT
Summary
Dependable and organized Service Coordinator. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Field Service Supervisor
Thermospas Hot Tub Products, Inc
09.2019 - Current
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Handled urgent requests efficiently, prioritizing tasks based on client needs and deadlines.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Created and maintained daily and weekly reports for upper management.
- Scheduled and oversaw maintenance and repair activities.
- Supervised team of service technicians to complete work on time and to company standards.
- Reduced overdue accounts by consistently monitoring and following up on outstanding invoices.
- Prepared comprehensive reports for management, highlighting trends in receivables performance and identifying areas for improvement.
- Established clear communication channels between departments, facilitating timely resolution of quality-related concerns. Provided feedback to production team regarding product quality.
- Generated invoices and shipping labels to properly bill and ship customer orders.
Service Coordinator
Aqua Comfort Solutions
07.2017 - 08.2019
- Dispatched worldwide service calls to service providers. Approximately 25-50 service calls per day during peak season
- Selling parts over the phone and then created and invoiced sales orders on Quickbooks. Took payment
- Communicated daily with pool dealers, service providers, and customers via telephone and e-mail. Very heavy call volume during peak season. Handled difficult situations in a professional manner
- Created RMAs (Return Material Authorizations) and scheduled pick-up of products with freight companies. Verified serial numbers of units returning to the factory
- Scheduled service calls for the local service provider in our company and invoiced his service calls on Quickbooks. Collected checks and receipts from him to send to accounting
- Assisted warehouse manager when needed with outgoing and incoming shipments to include packaging shipments and scheduling them with USPS or a freight line
- Obtained W9s and Certificates of Insurance from all service providers to file
- Found service providers worldwide and hired them as a subcontractor to work on pool heaters for us in different parts of the US
Premium Auditor
NEIS, Inc.
08.2016 - 06.2017
- Collected and analyzed data to detect deficient controls, duplicated effort, fraud, or non-compliance with laws and regulations
- Directed activities which included filing, recording, compiling, and transmitting financial records
- Examined records, tax returns, and payroll documents to complete audits
- Prepared, analyzed, and verified annual reports, financial statements, and other records using acceptable
accounting and statistical procedures
Senior Customer Service Representative
From You Flowers
03.2015 - 10.2016
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and
efficiently - Recipient of multiple positive reviews acknowledging dedication to excellent customer service
- Oversaw call center employees to ensure customer satisfaction goals were consistently met
Administrative Assistant
AAA Plumbing
12.2013 - 03.2015
- Completed large scale projects and reports using word processing and excel
- Dispatched HVAC drivers to locations that required services and monitored and recorded drivers work
- Maintained appropriate filing of personal and professional documentation
Education
Bachelor of Science - Human Services
Post University
Waterbury, CT4 2017
Associate of Science - General Studies
Middlesex Community College
Skills
- QuickBooks knowledge
- Customer service
- Complaint resolution
- Professional telephone demeanor
- MS Office proficiency
- Logistics
- Operations Support
- Work Order Management
- Customer billing management
- Schedule Management
Timeline
Field Service Supervisor
Thermospas Hot Tub Products, Inc
09.2019 - Current
Service Coordinator
Aqua Comfort Solutions
07.2017 - 08.2019
Premium Auditor
NEIS, Inc.
08.2016 - 06.2017
Senior Customer Service Representative
From You Flowers
03.2015 - 10.2016
Administrative Assistant
AAA Plumbing
12.2013 - 03.2015
Bachelor of Science - Human Services
Post University
Associate of Science - General Studies
Middlesex Community College
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