Lindsey Sears
Cromwell,CT
Summary
Seasoned Field Service Supervisor with over 5 years of experience in customer service and team leadership. Skilled in enhancing customer satisfaction, streamlining operations, and improving team performance. Proven track record in problem-solving and client relationship management. Adept at fostering communication across departments to achieve business objectives.
Overview
10
10
years of professional experience
Work History
Field Service Supervisor
Thermospas Hot Tub Products, Inc.
Wallingford, CT
09.2019 - Current
- Improve customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Establish strong relationships with clients through excellent communication skills and professional conduct.
- Keep a watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Lead a dedicated team of technicians, ensuring projects meet both timeliness and quality benchmarks.
- Reduce overdue accounts by consistently monitoring and following up on outstanding invoices.
- Developed detailed reports, identifying key trends to drive improvements in financial performance.
- Establish a clear communication channel between departments, facilitate timely resolution of quality-related concerns. Provide feedback to the production team regarding product quality.
- Contribute to root cause analysis to determine the core reason for failures and errors.
- Efficiently managed billing and shipping processes, enhancing order accuracy and customer satisfaction.
- Code and submit operational invoices and manage accounts.
- Creating and managing new parts through a design and engineering program.
- Enters sales orders in the order entry system and Sales Force from a high-volume queue.
Service Coordinator
Aqua Comfort Solutions
Cheshire, CT
07.2017 - 08.2019
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate and organized records of all service activities, facilitating smooth communication between clients and technicians.
- Created Return Material Authorizations and scheduled pick-up of products with freight companies.
- Scheduled and dispatched worldwide service calls to service providers. Invoiced customers through QuickBooks. Approximately 25-50 service calls per day during peak season.
- Assisted Warehouse Manager with outgoing and incoming shipments.
- Maintained record of W-9s and Certificates of Insurance for service contractors.
- Took orders for parts and materials by e-mail, telephone, and personally from customers and service contractors.
Senior Customer Service Representative
From You Flowers, LLC.
Old Saybrook, CT
03.2015 - 07.2017
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Receipt of multiple positive reviews acknowledging dedication to excellent customer service.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
Premium Auditor
NEIS, Inc.
Cheshire, CT
08.2016 - 06.2017
- Collected and analyzed data to detect deficient controls, duplicated effort, fraud, or non-compliance with laws and regulations.
- Directed activities, which included filing, recording, compiling, and transmitting financial records.
- Examined records, tax returns, and payroll documents to complete audits.
- Prepared, analyzed, and verified annual reports, financial statements, and other records using acceptable accounting and statistical procedures.
Education
Bachelor of Science - Human Services
Post University
Waterbury, CT06-2017
Associate of Arts - General Studies
Middlesex Community College
Middletown, CT05-2011
Skills
- Customer Billing Management
- Vendor Management
- Team Leadership
- Operational Efficiency
- Quality Control
- Complaint Resolution
- Logistics
- Inventory Management
Timeline
Field Service Supervisor
Thermospas Hot Tub Products, Inc.
09.2019 - Current
Service Coordinator
Aqua Comfort Solutions
07.2017 - 08.2019
Premium Auditor
NEIS, Inc.
08.2016 - 06.2017
Senior Customer Service Representative
From You Flowers, LLC.
03.2015 - 07.2017
Bachelor of Science - Human Services
Post University
Associate of Arts - General Studies
Middlesex Community College
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