Lindsey Shaver
Delton,MI
Summary
Enthusiastic and reliable professional who is motivated to provide excellent customer service and create memorable experiences for guests. Takes pride in anticipating customer needs, addressing concerns and resolving issues in timely manner. Maintains upbeat, friendly and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Waitress
NEDS on Gull Lake
02.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
Senior Lender
Consumers Credit Union
03.2015 - 02.2018
- Completed loan applications, proposals and offers for new borrowers and followed up with pending applicants.
- Managed a diverse portfolio of consumer loans, including personal loans, auto loans, home equity lines of credit, and debt consolidation loans.
- Participated in ongoing professional development opportunities, enhancing industry knowledge and skills to better serve clients.
- Worked closely with loan servicing departments to ensure timely collection of payments and minimize delinquency rates among borrowers.
- Negotiated favorable terms with clients while balancing risk exposure to protect the organization''s interests.
- Processed consumer home equity loans from underwriter approval through final approval with speed and precision.
- Increased loan approval rates by implementing efficient underwriting procedures and thorough risk assessment.
- Educated clients on various financial products and services to empower them in making informed decisions about their borrowing needs.
- Contributed to the growth of the consumer lending portfolio through proactive cross-selling strategies and targeted marketing efforts.
- Suggested and cross-sold other products or services on approved loans that benefited customer.
- Conducted comprehensive credit analyses for each applicant, evaluating creditworthiness based on established criteria.
- Streamlined loan processing workflows, expediting turnaround times for applications and disbursements.
- Participated in community events as a representative of the company, promoting brand awareness and fostering relationships with potential customers.
- Developed strong relationships with referral partners such as car dealerships, real estate agents, and insurance brokers to expand business opportunities.
- Developed and maintained relationships with customers, lenders and other third parties.
- Monitored pipelines to track and log status of loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Assistant Branch Manager
Consumers Credit Union
08.2013 - 02.2015
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to Member concerns, working with manager to significantly raise Member satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Built rapport with Members by reaching out with product recommendations and account updates.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Submitted loan applications to underwriter for verification and recommendation.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Developed strong relationships with Members, contributing to significant growth in business revenue.
- Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problemsolving.
Teller/Member Service Representative
Consumers Credit Union
05.2010 - 05.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
High School Diploma -
Mattawan Consolidated Schools
Associate Degree in Business Administration -
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
Timeline
Waitress
NEDS on Gull Lake
02.2022 - Current
Senior Lender
Consumers Credit Union
03.2015 - 02.2018
Assistant Branch Manager
Consumers Credit Union
08.2013 - 02.2015
Teller/Member Service Representative
Consumers Credit Union
05.2010 - 05.2013
High School Diploma -
Mattawan Consolidated Schools
Associate Degree in Business Administration -
Kalamazoo Valley Community College