Lindsey Shelby
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Fifteen combined years experience in medical, dental, and customer service . Established five years in management history.
Overview
8
8
years of professional experience
Work History
MES Banking and Medical
Bright Health
Orlando, United States
08.2021 - 03.2022
- Complied with established internal controls and policies. while working with FFM and members.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients and members
- Used EmDI and Panorama to maintain new and existing accounts.
- Answered 40-60 emails per day from existing and future policyholders to answer inquiries and discuss billing.
Pharmacy Customer Service Representative
Express Scripts Pharmacy
Orlando, FL
10.2017 - 03.2020
- Recommended products to customers, thoroughly explaining details.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Customer Service Manager
Randstad
Orlando, FL
01.2013 - 01.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
Education
GED -
Daytona Beach Community College
Deland FL03.2008
Skills
- Operational Reporting
- Time Management
- Quality Assurance
- Team Building Leadership
- Financial Resources Management
- CRM Tracking
- Microsoft Office
- Collections Actions
- Insurance Negotiation
- Medical terminology understanding
- Understanding of medical ethics
- Understanding of medical terms
- Compliance, banking laws and regulations
Accomplishments
- Supervised team of 14 staff members.
- Achieved Top Customer Service Rep by completing 100% annual review with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
MES Banking and Medical
Bright Health
08.2021 - 03.2022
Pharmacy Customer Service Representative
Express Scripts Pharmacy
10.2017 - 03.2020
Customer Service Manager
Randstad
01.2013 - 01.2018
GED -
Daytona Beach Community College
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