Lindsey Sheppard-Briggs
Charlotte,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Patient Service Coordinator III
Novant Health Heart and Vascular
Matthews, NC
01.2024 - Current
- Assist patients with checking in for their appointment
- Schedule appointments for patients that have seen the provider
- Verify insurance.
- Coordinated service schedules and appointments with clients.
- Provided customer service to ensure client satisfaction.
- Take inbound calls from patients that is inquiring about medication refills, reschedule and schedule appointments or route calls to triage nurse
- Distribute incoming fax to appropriate box
- Make outbound calls to patients that need to schedule follow up appointments or tests (echocardiogram, ultrasounds, nuclear stress test) per providers orders
Business Owner
Brunson & Briggs Investment Properties DBA Subway
Newberry, SC
08.2021 - Current
- As the owner of Subway, I handle the day to day operations
- Ensured compliance with all local laws and regulations related to the business operations.
- Resolved conflicts between employees or customers in a timely manner.
- Monitored cash flow to ensure proper budgeting of resources.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Managed inventory levels to meet customer demand while minimizing costs.
- Identified and recruited staff members, including managers and sales personnel.
- Administration, I do payroll, reconciling accounts and making sure everything is paid including federal tax.
Member Service Representative
Sitel
Spartanburg, SC
02.2021 - 05.2021
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Handled customer complaints in an efficient and courteous manner.
Rehabilitation Technician
Rice Estates
Columbia, SC
07.2019 - 02.2021
- Print off diagnostic codes to have physicians sign and date them
- Performed cleaning duties for the treatment area including disinfecting equipment after each use.
- Assisted physical therapists with patient treatments and exercises.
Greeter
UNC Family Medicine
Chapel Hill, NC
09.2016 - 06.2019
- Greet patients as they enter the clinic
- Direct them to where they need to go (Registration, Xray, Lab)
- Make sure the patients are taken back to their appointment in a reasonable time
- Make sure the lobby is cleaned in the morning, lunchtime and before leaving
Front Office Coordinator/Admin Specialist
UNC School of Medicine
Chapel Hill, NC
10.2015 - 09.2016
- Greeted and welcomed guests upon arrival.
- Maintained accurate records of all incoming and outgoing correspondence.
- Provided administrative support to front office team members.
- Assisted with ordering supplies as needed.
- Coordinated travel arrangements for staff members.
- Managed front desk operations during shifts worked.
- Prepared invoices, letters, memos, and other documents as required by management.
- Performed light housekeeping duties around the office area such as tidying up reception area and restocking supplies.
- Organized meetings between staff members on behalf of management.
Assistant Store Manager
Forever 21
Durham, NC
08.2013 - 02.2016
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Packaging Administrative Assistant
University of North Carolina Chapel Hill
Chapel Hill, NC
08.2015 - 09.2015
- Assist with the coordination of receiving, storing and distributing packages at Morrison and Spencer Package Centers to students living in campus housing
- Duties include, but are not limited to:
- Assisting with package receipt, storage & distribution to students living in campus housing (must be able to lift up to 30 lbs)
- Distributing US mail for students living in Morrison residence hall
- Processing misdirected mail from students living in Morrison residence hall
- Providing customer service
- Maintaining accuracy and attention to detail
- Interacting with administrators and students in a courteous and professional manner
HR Assistant
Compleat Rehab and Sports Therapy
Gastonia, NC
02.2013 - 05.2013
- Scheduled meetings and interviews as requested by HR Manager
- Scheduled conferences by reserving facilities at local hotels and/or restaurants
- Made photocopies, faxes documents and performs other clerical functions
- Filed papers and documents into appropriate employee files
- Assisted or prepared offer letters
- Prepared new employee files
- Updated HR spreadsheet with employee change requests and processes paperwork
- Performed customer service functions by answering employee requests and questions
- Assisted with processing of terminations
Assistant Store Manager
Family Dollar
Dallas, NC
12.2011 - 02.2013
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Customer Service Associate
Kate's Skating Rink
Gastonia, NC
06.2009 - 12.2011
- Answered customers' questions, and provided information on procedures or policies
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greeted customers entering establishments
- Issue receipts, refunds, credits, or change due to customers
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Received payment by cash, check, credit cards
- Requested information or assistance using paging systems
- Resolve customer complaints
- Sold tickets and other items to customers
Education
High school in General Studies -
Bessemer City High School
Bessemer City, NC05.2004
Some College (No Degree) - Early Childhood Education
North Carolina Central University
Durham, NCSkills
- Billing
- Scheduling (5 years)
- Receptionist (5 years)
- Administrative Assistant (5 years)
- Data Entry (5 years)
- Excel (3 years)
- Time Management
- Microsoft Word
- Microsoft Office
- Organizational Skills
- Medical Terminology
- Clerical
- Outlook
- Filing
- Powerpoint
- Six Sigma
- Office Administration
- Customer Service
- Windows
- Sales
- Customer service
- Proofreading
- Clerical experience
- Epic
- Medical terminology
- Cash handling
- Organizational skills
- Time management
- Front desk
- Ongoing client support
Timeline
Patient Service Coordinator III
Novant Health Heart and Vascular
01.2024 - Current
Business Owner
Brunson & Briggs Investment Properties DBA Subway
08.2021 - Current
Member Service Representative
Sitel
02.2021 - 05.2021
Rehabilitation Technician
Rice Estates
07.2019 - 02.2021
Greeter
UNC Family Medicine
09.2016 - 06.2019
Front Office Coordinator/Admin Specialist
UNC School of Medicine
10.2015 - 09.2016
Packaging Administrative Assistant
University of North Carolina Chapel Hill
08.2015 - 09.2015
Assistant Store Manager
Forever 21
08.2013 - 02.2016
HR Assistant
Compleat Rehab and Sports Therapy
02.2013 - 05.2013
Assistant Store Manager
Family Dollar
12.2011 - 02.2013
Customer Service Associate
Kate's Skating Rink
06.2009 - 12.2011
High school in General Studies -
Bessemer City High School
Some College (No Degree) - Early Childhood Education
North Carolina Central University
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