Lindsey Smith

• Led service operations to ensure high-quality customer experiences and operational excellence.
• Developed and implemented strategic initiatives to improve service delivery efficiency across departments.
• Oversaw training programs for staff, enhancing knowledge and skills in service standards and practices.
• Analyzed performance metrics to identify areas for improvement and drive continuous service enhancement.
• Established policies and procedures that streamlined workflows, reducing response times and improving satisfaction levels.
• Collaborated with cross-functional teams to align service objectives with organizational goals and customer needs.
• Mentored junior team members, fostering professional development and promoting a culture of high performance.

Coordinating daily living activities of minimum 40 clients

Patient Intakes

Maintaining state & local compliance requirements

Administering substance abuse tests

Oversees a staff of 4

Completion of shift reports (documentation of patient information for doctor's & nurses)

Oversees client transportation to & from physician appts

Administers daily medication under supervision of RN

Patient Intakes

Administering substance abuse tests

Oversee Transportation to & from doctor appointments

Oversee daily activities for minimum 100 residents

Supervised staff of 20 employees

• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Conducted equipment and vehicle checks to maintain continuous and safe operation.
• Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
• Managed inventory of medical supplies, ensuring adequate stock levels for effective emergency response.